Product Adoption Lead

Story Terrace Inc.; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Story Terrace Inc. is seeking a Product Adoption Lead to enhance customer delivery capabilities. The role involves optimizing workflows, improving customer engagement, and driving adoption metrics within financial institutions.

Candidates should have 5-8 years of relevant experience, particularly in fintech or banking systems. Strong analytical and communication skills are essential to manage customer needs effectively.

This position offers a dynamic opportunity to shape Product Adoption strategies as Story Terrace Inc. expands its services.

Qualifications

• 5-8+ years of experience in Product Adoption or customer-facing roles.
• Strong understanding of financial workflows including lending and repayments.
• Experience working directly with fintechs or financial institutions.

Responsibilities

• Lead Product Adoption engagements and analyze customer processes.
• Design scalable workflow improvements and guide customers.
• Manage the Product Adoption pipeline across assigned customers.

Skills

Financial operations understanding

Operational inefficiency analysis

Customer engagement skills

Facilitating discovery sessions

Strong prioritization skills

Job description

The Role

We are looking for a Product Adoption Lead to build and scale Product Adoption as a core customer delivery capability at Oradian. This role combines customer-facing delivery, operational ownership, and workflow optimization. You will work closely with financial institutions to improve how they use the platform, drive measurable operational outcomes, and establish scalable adoption practices across our customer base. You will own high-impact customer engagements, identify workflow inefficiencies, guide customers toward best practices, and help shape the future operating model for Product Adoption at Oradian.

What You’ll Do

Drive Customer Adoption and Value

• Lead Product Adoption engagements from discovery through execution and follow-up
• Partner with customers to improve workflows, operational efficiency, and platform usage
• Deliver measurable outcomes through structured adoption initiatives
• Support fintechs and high-growth financial institutions with complex operational needs

Optimize Workflows and Usage

• Analyze customer processes and identify inefficient or inconsistent system usage
• Design and implement scalable workflow improvements and best practices
• Guide customers toward standardized and efficient platform operations
• Identify recurring adoption challenges and develop scalable solutions

Build and Scale the Product Adoption Function

• Help define the Product Adoption operating model, processes, and delivery standards
• Establish structured intake, prioritization, and execution approaches
• Contribute to playbooks, templates, enablement materials, and internal documentation
• Improve operational efficiency by reducing coordination overhead and repeatable manual work

Own Prioritization and Delivery Quality

• Manage the Product Adoption pipeline across assigned customers or regions
• Prioritize initiatives based on customer impact and delivery capacity
• Maintain clear engagement scope and execution standards
• Ensure Product Adoption remains scalable and outcome-focused

Collaborate Across Teams

• Work closely with Support to reduce recurring misuse-related issues
• Partner with Product to surface adoption gaps and usability challenges
• Align with Implementation and Delivery teams on customer priorities and execution
• Provide structured customer feedback to improve the platform and delivery processes

About You

Experience

• 5–8+ years of experience in Product Adoption, Product Operations, Professional Services, Implementation, or customer-facing technical delivery roles
• Hands‑on experience working with core banking systems (CBS)
• Strong understanding of financial workflows, including lending, repayments, accounting, and reporting
• Proven track record of improving customer workflows and driving operational impact
• Experience working directly with customers to improve system usage and adoption
• Experience working with fintechs or high‑growth financial institutions
• Background in banking, finance, microfinance, or digital lending

Skills

• Strong understanding of financial operations and customer workflows
• Ability to analyze system usage and identify operational inefficiencies
• Experience facilitating discovery sessions and customer workshops
• Strong prioritization and decision‑making skills
• Ability to manage multiple stakeholders and competing priorities
• Structured, process‑oriented approach to execution
• Excellent communication and customer engagement skills

AboutOradian

Oradian delivers a cloud‑native core banking platform for financial institutions in high‑growth markets. Our platform enables banks, lenders, and fintechs to launch, scale, and operate financial products with the speed of modern software and the reliability required for mission‑critical operations.

With a solid platform foundation, a strong team, and an excellent customer reputation, we are now entering our next phase of growth. In plain terms: we are expanding our customer base and headcount dramatically in 2026.