Process Support Analyst

ERNI; Mandaluyong; Hybrid; PHP 60,000 - 90,000; Full time

Job summary

A leading software development company in the Philippines is seeking a Process Support Analyst. This role will engage in Agile practices, assist with product backlog management, and collaborate with teams on complex projects. Candidates should possess strong analytical skills and experience with Azure DevOps, working in a hybrid setup that emphasizes flexibility and development opportunities.

Benefits

Free training and certifications

Flexible work setup

Career stability

Office snacks and coffee

Qualifications

• Extensive experience and knowledge in Agile practices essential.
• Experience as Scrum Master preferred.
• Preferred PSM/CSM certification.

Responsibilities

• Assist in refining the Product Backlog and organize release planning meetings.
• Monitor progress of key performance indicators and reports.
• Support the transition of teams into Agile practices.

Skills

Analytical skills

Interpersonal skills

Problem-solving

Communication

Teamwork

Education

Bachelor’s degree in Information Technology or related field

Tools

Azure DevOps

Job description

Founded in 1994 and headquartered in Switzerland,ERNIis a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team.

Why ERNI is the Perfect Place for You:

•International Exposure:Work with global clients on cutting-edge projects.
•Inclusive Culture:Thrive in a collaborative and diverse work environment.
•Career Development:Enjoy continuous learning and professional growth opportunities.


Perks and Benefits:
•Career Stability:Enjoy a stable career path with ample project opportunities.
•Skill Enhancement:Access free training and certifications.
•Wedding Gift:To celebrate your special day.
•Baby Basket:To welcome your newborn to the ERNI family.
•Fruit Basket:Boost of vitamins during hospitalization.
•Office Perks:Enjoy free snacks and coffee.

Growth and Opportunities:
•Free Training:Advance your skills through technical and non-technical training.
•Challenging Projects:Engage in complex software projects across MedTech, Industry,
Finance, and Transportation.
•Supportive Environment:Benefit from a team dedicated to guiding and supporting yoursuccess.
•Recognition and Advancement:Receive acknowledgment for your efforts and
opportunities for promotion.
•Open Communication:Experience transparency and value your input in our culture.

Flexibility:
•Hybrid Work Setup:Balance remote and in-person work for better work-life integration.

Events:
•Connect and Celebrate:Participate in a variety of events including leisure, summer,
family, social, and year-end gatherings.


What are our wishes:

The Process Support Analyst is expected to have extensive experience, excellent analytical and interpersonal skills, and proven experience in the support of initiation, preparation, execution, and control of agile practice implementation. This role will help in the agile preparation, planning, and delivery of digital solutions operations service.

• Bachelor’s degree in Information Technology, or related field preferred.
• Worked in a Scrum Master capacity.

• Knowledgeable in different Agile practices (Scrum, Kanban, etc.).

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

• Azure DevOps – should be knowledgeable on creating dashboards on demand.

Certification (if applicable):

• PSM/CSM certification is preferred.

How can you contribute to the team?

• Assist Product Owner / Scrum Master in refining the Product Backlog.
• Prepare and organize Release Planning meetings with product owners, product leads, account leads, and stakeholders.
• Prepare, coordinate, and organize events such as Sprint/Kanban Planning, Daily Stand-Up, Review, and Retrospective.
• Prepare/gather, monitor, and track progress of checklists, key performance indicators, and reports (daily, weekly, monthly, quarterly, and annually).
• Understand Sprint/Kanban key roles and responsibilities by providing briefing/walkthrough to Sprint/Kanban team, product owner, and stakeholders.
• Gather and submit required documentation to support Request for Change (RFC) submission.
• Support the transition of teams into Agile practice.

• Accomplish other tasks that may be assigned to help optimize the team.

Reporting and Coordination:

• For the provision of staff augmentation services, the personnel will take instructions from the Manager at the Information Technology Department and work closely with the project team, internal and external stakeholders. The personnel will provide any other services as required by the team and IT supervisor or user unit.

Location: Hybrid (3 days onsite per week – Ortigas, Mandaluyong City)
Work Schedule: 8:00 AM – 5:00 PM Manila Time
Type: Contract / Staff Augmentation

Switzerland · Germany · Spain · Slovakia · Romania · Philippines · Singapore · USA

ERNI Development Center Philippines Inc., 9th Floor, Lica Malls Shaw, 500 Shaw Boulevard, 1555, Mandaluyong City, Philippines

[phone] | www.betterask.erni | [e-mail]