Process Excellence Consultant - Cebu City

TASQ Staffing Solutions; Cebu City; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading staffing solutions company is seeking a Process Excellence Consultant-Healthcare to oversee training and quality improvement initiatives in Cebu City. This role involves managing team leads, facilitating training sessions, and analyzing data to enhance performance metrics in the healthcare sector. Ideal candidates should have at least five years of coaching experience and a strong background in quality practices.

Qualifications

• Minimum of five years coaching experience.
• Knowledge of management tools and best practices.
• Ability to lead customer care initiatives.

Responsibilities

• Manage and facilitate training for new Partner Team Leads.
• Utilize playbook to improve quality program metrics.
• Responsible for strategic continuous improvement reviews.

Skills

Facilitation skills

Presentation skills

Problem-solving

Education

Bachelor's degree

Job description

About the job: Process Excellence Consultant-Healthcare (onsite in Cebu City)

Nature Of the Account: Healthcare

Qualifications:

• Bachelor's degree or equivalent work experience required.
• Must successfully pass ALIGHT quality program certification for partner quality leaders.
• Coaching experience minimum of five years.
• Knowledge of quality and coaching best practices, management tools, and resources; multiple service areas (DC, DB, HM, HR, payroll, etc.) business knowledge.
• Experience working and leading broader customer care initiatives and projects that create enterprise results.
• Strong facilitation and presentation skills.
• Ability to independently solve client business problems.

Responsibilities:

• Manage, coordinate, and facilitate training for new Partner Team Leads/Specialists, including continuing education and on-the-job training related to quality and coaching programs. This includes managing and certifying team leads on the ALIGHT quality program, conducting calibration meetings, etc. Ensure partner team leads evaluate appropriately and meet alignment standards.
• Utilize the Partner Quality Leader playbook effectively to improve quality program metrics.
• Proactively report quality-related trends to the business as measured by key performance indicators.
• Responsible for strategic continuous improvement reviews. Lead data analysis to ensure business results are captured in performance and customer care colleague scorecards.