Process Developer

Genpact Services LLC; Muntinlupa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading global services provider is inviting applications for a Process Developer role in Muntinlupa, Philippines. The successful candidate will manage the collections portfolio and ensure timely payments. Ideal applicants will possess excellent communication, dispute resolution, and Excel skills; experience in B2B collections is preferred. Join a team at the forefront of AI and digital transformation with opportunities for growth and impact.

Benefits

Hands-on experience in AI and digital innovation

Mentorship and continuous learning opportunities

Qualifications

• Minimum qualifications include excellent communication skills and experience in B2B collections.
• Confident Excel skills and ability to prioritize tasks are essential.
• Dispute resolution skills and ability to guide clients through issues are required.

Responsibilities

• Manage the collections portfolio for the assigned country.
• Work within an Accounts Receivable team to collect due accounts.
• Reconcile statements of accounts with Customer’s AP POC.

Skills

Excellent Communication (verbal and written)

Relationship building skills

Confident Excel and reconciliation Skills

Excellent dispute resolution skills

Ability to prioritize

Ability to explain and guide

Experienced in B2B collections

Education

Graduate with Commerce as preference

Tools

ERP systems like SAP, Oracle

Job description

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

Inviting applications for the role of Process Developer, Invoice to Cash (Generalist)! In this role, manage the collections portfolio for the country assigned.

Responsibilities

• Work within an Accounts Receivable team and collect due accounts.
• Maintain excellent rapport with the accounts payable POC at client’s customer organization ensuring timely payment of the invoices.
• Reconcile the statement of accounts sent by the customer’s AP POC with our SOA
• Maintain and improve on your portfolio of accounts, whilst dealing with onshore and offshore teams.
• Must be able to report on the state of your portfolio at any time (cash forecasting, disputes).
• Ability to understand how the business works, recognize disputes/issues, understand what is needed to resolve any issue, communicate the issue effectively to relevant departments and orchestrate the resolution.
• You will be one of the “go to” people within AR, for questions and issues.
• Take ownership of your ledger, work closely with clients and internal departments to deliver client satisfaction, whilst maximizing revenue and minimizing bad debt

Qualifications we seek in you!

Minimum Qualifications

• Excellent Communication (verbal and written) & Relationship building skills
• Confident Excel and reconciliation Skills
• Excellent dispute resolution skills
• Ability to prioritize
• Ability to explain and guide staff/clients through any issue
• Represent AR in client facing meetings or internal business meetings’
• Experienced in B2B collections

Preferred Qualifications/ Skills

• Experience in any ERP like SAP, Oracle etc. will be an added advantage.
• Graduate with Commerce as preference

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.