Problem Manager

TATA Consultancy Services (Philippines) Inc.; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

TATA Consultancy Services (Philippines) Inc. is seeking a Problem Manager for onsite work at BGC, Taguig City. The role requires 10+ years in problem management within banking, strong communication, and readiness for 24x7 shifts. Start date is 30 days or immediate availability.

Role includes leading war rooms, coordinating with business and technology stakeholders, and driving root cause analysis to closure with regular updates.

Qualifications

• 10+ years of experience in problem management in banking domain.
• Excellent verbal and written communication skills.
• Ability to work in 24x7 shift model.
• Ability to work in hostile environment and manage stakeholders.
• Lead war room independently and provide regular updates to business and technology stakeholders.
• Drive RCA independently and ensure closure of the problems.
• Send regular updates to all stakeholders.

Responsibilities

• Lead war room sessions and coordinate with business & technology stakeholders.
• Provide regular status updates to stakeholders.
• Drive RCA to closure and track action items.
• Operate in 24x7 shift model as required.

Skills

Problem Management

Stakeholder management

Root Cause Analysis

War room facilitation

Communication skills

Job description

Problem Manager

Location: BGC, Taguig City
Shift: Day Shift
Work Setup: Full Onsite
Start Date: 30 days or Available to start immediately

Must-Have

• 10+ years of Experience in Problem Management skills in banking domain
• Excellent Good Verbal & Written communication skills.
• Ability to work in 24x7 shift model
• Ability to work in hostile environment and look for solutions by managing various stakeholders.
• Ability to run war room independently and be able to provide regular updates both to the business & technology stakeholders.
• Drive RCA independently and ensure closure of the problems.
• Ability to send to regular updates to all the stakeholders.

Good-to-Have

• ITIL Certification
• Handled Major Incidents independently