Proactive Outbound Customer Success Specialist

Viventis Search Asia; Philippines; On-site; PHP 290,000 - 402,000; Full time

Job summary

Viventis Search Asia in the Philippines is seeking Associates for our Technical Support and Customer Success team. You will make proactive outbound calls to customers who started using our products, listen to their needs, guide them through next steps, and help them overcome friction so they can continue therapy with confidence.

The role emphasizes clear English communication, precise documentation in CRM, working within defined procedures, and collaboration with internal teams to protect

Qualifications

• 3 to 5 years of experience in outbound customer service or related roles.
• Experience supporting customers by phone in a structured service environment.
• Strong verbal and written English communication skills.
• Working experience with CRM, case management, ticketing, or knowledge base tools.

Responsibilities

• Make proactive outbound calls to customers after they have started using our products to provide post-market support.
• Listen for what the customer is actually saying and understand the issue behind the issue.
• Help customers work through friction, confusion, or dissatisfaction so they can continue using the product with confidence.
• Resolve questions within approved procedures and intake of complaints based on strict guidelines.
• Document every interaction in CRM and case tools so the next person picking up the customer has what they need.
• Own your follow ups and close the loop with the customer and internal teams.
• Recognize signals that a customer may be at risk of disengaging and act on them within scope of role.
• Share patterns you are hearing from customers with team leads, quality, training, and operations.
• Handle sensitive customer information with care and always follow privacy and compliance expectations.
• Meet productivity, quality, and accuracy expectations in a high-volume environment while maintaining the human in the conversation.

Skills

Outbound calling

CRM

Communication

Problem solving

De-escalation

Tools

CRM

Case management tools

Ticketing systems

Knowledge base tools

Job description

Viventis Search Asia in the Philippines is seeking Associates for our Technical Support and Customer Success team. You will make proactive outbound calls to customers who started using our products, listen to their needs, guide them through next steps, and help them overcome friction so they can continue therapy with confidence.

The role emphasizes clear English communication, precise documentation in CRM, working within defined procedures, and collaboration with internal teams to protect