Print Quality Associate

Nagarro; Cebu City; On-site; PHP 200,880 - 357,120; Part time

Job summary

Nagarro in Cebu City is seeking a Print Quality Associate to resolve post-print customer concerns, process replacement orders, and investigate issues to identify root causes. This role ensures products meet quality standards and helps deliver an excellent customer experience.

The position requires onsite work, willingness to work night shifts, and a focus on fast-paced, quality-driven output. Fresh graduates are encouraged to apply and suitability for a temporary project-based role is considered.

Qualifications

• Excellent written communication and reading comprehension.
• Strong critical thinking and problem-solving with attention to detail.
• Basic knowledge of Adobe Illustrator and Adobe Photoshop.
• Able to work efficiently in a fast-paced environment with minimal supervision.
• Works well in a collaborative, team-oriented environment.
• Adaptable and flexible, with the ability to switch tasks as needed.
• Willing to work night shifts, weekends and holidays.
• Open to project-based employment for at least 3 months.
• Amenable to working onsite.
• Fresh graduates and undergraduate applicants welcome to apply.
• Must NOT be an active student.

Responsibilities

• Communicate with customers via email to resolve post-print issues and manage replacement orders.
• Investigate and document root causes of issues and troubleshoot design, print, and technical errors.
• Improve the overall customer experience for customers who received less-than-perfect products.

Skills

Written communication

Critical thinking

Attention to detail

Team collaboration

Adaptability

Education

Fresh graduates

Undergraduate applicants welcome

Tools

Adobe Illustrator

Adobe Photoshop

Job description

The Print Quality Associate is responsible for resolving post-print customer concerns, processing replacement orders, and investigating issues to identify root causes. This role ensures products meet quality standards and helps deliver excellent customer experience.

Responsibilities:

• Communicate directly with customers via email to help resolve post-print issues and handle replacement orders for customers who have encountered issues with their original orders.
• Investigate and document the root causes of these replacement orders thoroughly and troubleshoot technical, design, and print errors.
• Improve the overall customer experience for customers who have received less-than-perfect products.

Qualifications

• Must have excellent written communication and reading comprehension skills.
• Strong critical thinking and problem-solving abilities with keen attention to detail.
• Must have basic knowledge of Adobe Illustrator and Adobe Photoshop.
• Able to work efficiently in a fast-paced environment with minimal supervision.
• Works well in a collaborative, team-oriented environment.
• Adaptable and flexible, with the ability to switch between tasks as needed.
• Willing to work night shifts, weekends, and holidays as required.
• Must be open to project-based employment and able to commit to a minimum period of three (3) months.
• Amenable to working onsite.
• Fresh graduates and undergraduate applicants are welcome to apply.
• Must NOT be an active student.

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