Principal, Customer Success

Folia Health; Boston; On-site; PHP 7,687,577 - 9,225,093; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Stock option grants

Bonuses

Health, Dental, Vision, and 401k plan

Job summary

Folia Health is seeking a Principal, Client Success to manage its sponsor relationships. This senior role involves translating research insights into commercial value for life sciences partners. The position requires 6+ years of experience in customer success or similar fields and offers a competitive salary between $125,000-$150,000.

Folia promotes a hybrid work model and values communication, relationship-building, and a mission-driven collaborative team environment for impactful research efforts.

Qualifications

• 6+ years of experience in customer success or account management roles.
• Ability to manage multiple projects and client relationships.
• Demonstrated skills in translating insights into commercial value.

Responsibilities

• Own client relationships across multiple sponsors.
• Translate Folia research findings into commercially-usable outputs.
• Support the Commercial team with renewals and account expansion.

Skills

Customer success

Account management

Client-facing roles

Communication skills

Relationship-building

Education

Bachelor’s degree

Advanced degree in a relevant field

Job description

Intro to Folia

Measure what matters.

Nell and Dan founded Folia Health because it has been simply too hard for their family members to receive personalized, data-driven healthcare that directly addresses the issues they're dealing with. People around the country and now the world, including our own team members and families, use Folia to track what they're experiencing - fatigue, symptom flares, pain - alongside what they're currently doing for treatment, and then use this information to understand the best way forward. Most Folia users also receive Data Dividends to share their data as part of our Research Programs, the business model that keeps Folia humming along.

Along the journey of building Folia, we've developed and validated a new type of health data - home-reported outcomes (or HROs). HROs allow people dealing with complex conditions to digitize their vast personal health knowledge, with simple responses to a personalized set of multiple-choice questions whenever they're experiencing a change in their health. HROs are actually now a valued part of the research methods that leading life sciences companies use to understand how their therapies are impacting people in the real world.

Folia (‘foglia’ is leaf in Italian) was named for the power of the individual contributions of people tracking their own health experiences. Each individual contributor is a leaf on the tree, performing important tasks to enable the whole (healthcare) tree to grow and become stronger - ultimately benefitting the leaf itself. (Yes we may have taken the metaphor too far…)

We are:

• Female-founded and led by parents and family caregivers
• Stubbornly focused on making healthcare make sense
• 10 years in business
• Backed by top venture funds with a strong financial runway
• Made possible by our fast-growing user community with thousands of users in rare conditions

About the Role

We are seeking a Principal, Client Success to own Folia’s sponsor relationships end to end and turn Folia’s science into lasting commercial value for our life sciences partners. You will be the primary point of contact for sponsors after a program is signed, translating the insights our research produces into sponsor-usable outputs, guiding renewals and expansion, and making sure every program lands with scientific credibility. This is a senior externally-facing role at the center of how Folia delivers value to the pharmaceutical and biotech companies we partner with.

Please note that at this time, we are only considering candidates who are local to Boston, MA for this role (i.e., able to commute into the office located in downtown Boston weekly). Folia follows a hybrid in-person/remote schedule, with the team primarily working in-office on Tuesday/Thursday.

Key Responsibilities

• Own client relationships across multiple sponsors; serve as the clients’ primary point of contact and the person they always know to come to throughout the entire end-to-end research lifecycle.
• Partner closely with the Folia Research team including research scientists and data scientists, in order to ensure sponsors experience Folia’s science with full scientific credibility and clear commercial relevance.
• Translate Folia research findings into commercially-usable outputs and lead client-facing deliverable presentations.
• Support the Commercial team with renewals and account expansion: map accounts, surface the strongest insights, and hold the relationship connection.

Qualifications

• Bachelor’s degree required, advanced degree in a relevant field is a bonus.
• 6+ years of experience in customer success, account management, or client-facing commercial/scientific roles, ideally within life sciences, pharma, healthcare, or research services.
• Demonstrated ability to own sponsor or client relationships and manage the success of multiple projects over time.
• Ability to engage credibly with both scientific and commercial stakeholders, and to translate research insights into commercial value.
• First principles thinking and a knack for turning insight into action.
• Strong communication, relationship-building, and account strategy skills.

Why Join Us

• Own some of Folia’s most valuable client relationships, with cross-organizational visibility into how programs are designed, delivered, and renewed.
• Opportunity to shape how leading life sciences companies use real-world patient data.
• Competitive compensation and comprehensive benefits package.
• Opportunity to lead impactful research efforts with cross-organizational visibility.
• Collaborative, mission-driven team environment.

Compensation

The salary range for this position is $125,000-$150,000 and will be determined based on experience. The full compensation package includes stock option grants, bonuses, and additional benefits, including Health, Dental, Vision, and 401k plan.

Please note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.