President / COO

HR Primo Management Services; Pasig; On-site; PHP 1,500,000 - 2,000,000; Full time

Job summary

A nationwide financial services organization is seeking a President & Chief Operating Officer (COO) to lead operations, ensure compliance, and drive sustainable growth. The ideal candidate will have over 10 years of senior leadership experience in regulated environments, particularly in pawnshop or financial services. This role will oversee branch operations and implement strategies to enhance financial performance and customer experience across all locations.

Qualifications

• 10-15 years of senior leadership experience in financial services or multi-branch operations.
• Proven experience scaling operations across multiple locations.
• Strong background in financial management, risk mitigation, and regulatory compliance.

Responsibilities

• Develop and execute growth strategies across branches.
• Oversee nationwide branch operations.
• Drive revenue growth while maintaining portfolio quality.

Skills

Leadership

Financial Management

Operational Excellence

Strategic Planning

Stakeholder Management

Education

Bachelors degree in Business, Finance, Management or related field

MBA preferred

Job description

Job Description

We are seeking a visionary and operationally strong President & Chief Operating Officer (COO) to lead nationwide operations, drive sustainable growth, and ensure disciplined execution across a multi-branch financial services organization.

This executive role is responsible for shaping long-term strategy, strengthening financial performance, safeguarding operational integrity, and elevating customer experience standards across all locations.

The ideal candidate is a strategic operator with deep experience in regulated, multi-branch environments who combines financial rigor, operational excellence, and strong people leadership.

Key Responsibilities

• Strategic Leadership
• Develop and execute long-term growth strategies across branches nationwide
• Drive expansion initiatives including new branch openings and service diversification
• Lead digital transformation and operational innovation initiatives
• Align company objectives with customer‑centric and ethical service standards
• Operations Management
• Oversee nationwide branch operations and ensure service consistency
• Establish and strengthen operational controls (cash handling, pledged assets, transaction safeguards)
• Ensure compliance with all regulatory requirements for pawnshop and money changing operations
• Standardize policies and performance frameworks across branches
• Financial & Business Performance
• Oversee company‑wide P&L, budgeting, forecasting, and financial strategy
• Drive revenue growth while maintaining portfolio quality and risk controls
• Monitor and optimize key performance metrics including loan releases, redemption rates, aging portfolio, and branch profitability
• Implement cost optimization strategies without compromising service standards
• Leadership & Organizational Development
• Lead executive leaders, branch managers, and support teams nationwide
• Build leadership pipelines and succession plans
• Strengthen performance management and accountability systems
• Foster a culture rooted in integrity, service excellence, and people development
• Stakeholder & Industry Relations
• Maintain strong relationships with regulators, banking partners, and key stakeholders
• Represent the organization in industry forums and regulatory discussions
• Strengthen brand positioning as a trusted financial services provider

Qualifications

• Bachelors degree in Business, Finance, Management, or related field (MBA preferred)
• 1015+ years of senior leadership experience in pawnshop, financial services, retail, or multi‑branch operations
• Proven experience scaling operations across multiple locations
• Strong background in financial management, risk mitigation, and regulatory compliance
• Experience leading large, geographically dispersed teams

Core Competencies

• Strong knowledge of pawnshop and money changing regulations in the Philippines
• Multi‑branch operations expertise
• Financial acumen in budgeting, forecasting, portfolio risk management, and profitability analysis
• Strategic planning and execution
• High integrity and ethical leadership
• Strong negotiation, stakeholder management, and crisis management capability
• Results‑driven with strong people development orientation