Premium Services Host – Korea

Solaire Resort & Casino; Naga; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading casino resort in the Philippines seeks a Guest Services Agent to enhance customer experiences and manage reservations. The ideal candidate has a college degree, customer service experience in the casino industry, and is proficient in English and an Asian language. This role demands a proactive attitude and strong interpersonal skills.

Qualifications

• At least 1 year of guest service experience in the casino industry.
• Proactive working attitude.

Responsibilities

• Increase customer play and visitation.
• Gather feedback to enhance programs and events.
• Assist patrons with bookings.
• Resolve guest issues proactively.
• Achieve quarterly goals.

Skills

Customer service skills

Outgoing personality

Strong computer skills

Effective communication in English

Proficiency in Chinese, Korean, or Japanese

Education

College graduate

Job description

Job Description:

• Increases and improves customer’s play and visitation in the property.

• Gathers feedback from patrons to enhance the development of new events and other incentives in the property and promote in-house programs and promotions as well as assist Event & Promotion in the execution of events & promotions.

• Prepares and updates Arrivals and Departures of Players/ makes reservations for hotel rooms/updates reservations of hotel rooms for players/players pick up or send off player’s airport/checks incoming flight times for airlines.

• Assists patrons with hotel, limo, and restaurant bookings.

• Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary.

• Achieves quarterly goals, such as turnover, drop, filling special events, telemarketing efforts, profit, etc.

• Supports the overall development of the player database focusing on the foreigner database.

Minimum Requirements

• At least college graduate

• At least 1 year of guest service experience in the casino industry

• Outgoing personality and proactive working attitude.

• Excellent customer service skills.

• Strong computer skills.

• Able to communicate in English effectively, in both written and oral forms.

• Proficient in Chinese, Korean or Japanese languages.