Premium Services Host – Korea

Buscojobs; Metro Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading casino and hospitality company in Metro Manila is seeking a guest service representative to enhance customer experience and assist with various bookings and promotions. The ideal candidate has at least 1 year of experience in the casino industry and possesses excellent customer service skills. Multilingual abilities in Chinese, Korean, or Japanese are a plus, along with strong computer skills.

Qualifications

• At least 1 year of guest service experience in the casino industry.
• Outgoing personality and proactive working attitude.
• Able to communicate in English effectively, in both written and oral forms.

Responsibilities

• Increases and improves customer's play and visitation in the property.
• Gathers feedback from patrons to enhance events and promotions.
• Assists patrons with hotel, limo, and restaurant bookings.

Skills

Excellent customer service skills

Strong computer skills

Proficient in Chinese, Korean or Japanese

Education

At least college graduate

Job description

Overview

• Increases and improves customer's play and visitation in the property.
• Gathers feedback from patrons to enhance the development of new events and other incentives in the property and promote in-house programs and promotions as well as assist Event & Promotion in the execution of events & promotions.
• Prepares and updates Arrivals and Departures of Players/ makes reservations for hotel rooms/updates reservations of hotel rooms for players/players pick up or send off player's airport/checks incoming flight times for airlines.
• Assists patrons with hotel, limo, and restaurant bookings.
• Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary.
• Achieves quarterly goals, such as turnover, drop, filling special events, telemarketing efforts, profit, etc.
• Supports the overall development of the player database focusing on the foreigner database.

Minimum Requirements

• At least college graduate
• At least 1 year of guest service experience in the casino industry
• Outgoing personality and proactive working attitude.
• Excellent customer service skills.
• Strong computer skills.
• Able to communicate in English effectively, in both written and oral forms.
• Proficient in Chinese, Korean or Japanese languages.