POS Field Technician (DIPOLOG CITY | Must have own motorcycle)

Tangent Solutions, Inc.; Zamboanga del Norte; On-site; PHP 100,000 - 400,000; Full time

Job summary

An established industry player is seeking passionate Field Technicians to join their expanding team in Zamboanga del Norte. This role involves managing POS terminal inventory, providing on-site support, and training merchants on terminal functionality. Ideal candidates will possess a technical background, strong troubleshooting skills, and a commitment to excellent customer service. Join a dynamic environment where your contributions will directly impact customer satisfaction and operational efficiency. If you're ready to embrace fieldwork and grow your career in a thriving company, this opportunity is perfect for you.

Benefits

Permanent Employment

Motorcycle Allowance

Salary Increase Based on Performance

Qualifications

• Technical Vocational graduate or related degree preferred.
• Must be computer literate and have customer service experience.

Responsibilities

• Manage inventory and ensure safekeeping of POS terminals.
• Provide on-site technical support and training to merchants.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Inventory Management

Fieldwork

Education

Technical Vocational Graduate

Technical-related College Degree

Tools

Basic Windows Applications

Job description

Calling all IT and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring.

Join our expansion as we look for 20 qualified Field Technicians in the ZAMBOANGA DEL NORTE AND ZAMBOANGA DEL SUR AREAS.

What you'll get?

• Permanent and Direct employment (Not under agency)
• Metro Manila (Minimum wage) rate with a salary increase based on performance/eligibility.
• Motorcycle Allowance

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

JOB DESCRIPTION/KEY RESPONSIBILITIES:

Inventory Management

• Receive and safekeep POS terminals, accessories, and peripherals at all times until the scheduled deployment
• Keep track and hold full responsibility and accountability over all received company assets in view of the field service assignment.

Terminal Preparation

• Check application installed, ensure accuracy and completeness of all the necessary downloaded profiles/data in the POS Terminal prior to installation.

Deployment and Servicing

• Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customer’s specifications and requirements, including agreed service turnaround time or completion.

Testing and Calibration

• Test and calibrate installed equipment to ensure proper functionality and performance.

Merchant Training

• Provide training to merchants to ensure that all merchant’s cashiers understand the functionality, basic care and security of the deployed terminals.

Troubleshooting

• Diagnose and resolve technical issues and malfunctions efficiently.

On-Site Support

• Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.

Communication

• Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.

Service Reports

• Accomplish in full the required details in the field service and other related reports for every field service done.

JOB QUALIFICATIONS:

• Technical Vocational graduate/any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated driver’s license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained in our Manila office.