Phrn Qa Specialist

Buscojobs; Metro Manila; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A healthcare recruitment agency is seeking a QA Specialist to ensure quality delivery in clinical operations. The ideal candidate will have an active PHRN and at least 12 months of BPO/CPO experience. Responsibilities include conducting quality audits, creating reports, and collaborating with teams to enhance performance. The position offers a range of benefits, including work-from-home options and competitive salary packages.

Benefits

Work from Home

HMO on Day 1 with 2 Dependents

Group Life Insurance

Annual Salary Increase

Performance Bonus

Service Incentive Leave (SIL)

Visa Sponsorship & Work Abroad

Qualifications

• Active PHRN required.
• At least 12 months of relevant experience in BPO/CPO.

Responsibilities

• Ensure accuracy and quality of information through monitoring and auditing.
• Perform quality audits and communicate recommendations.
• Participate in QA monitoring tool design and evaluation.
• Create QA reports and data for leadership.
• Track performance using quality monitoring data management system.
• Collaborate with Operations and Training teams to resolve issues.

Skills

Attention to detail

Organizational skills

Communication skills

Analytical skills

Education

Active PHRN

12 months BPO/CPO experience

Tools

MS Office (Word, PowerPoint, Excel)

Job description

Overview

Let your Passion Lead You at the Home of Clinicians with over 5000+ employees who have trusted us with their careers

Physical Sites: Taguig, Cebu, and Pampanga

Our Clinicians & Associates advocates for better patient care while enjoying these benefits:

Benefits

• Work from Home
• HMO on Day 1 with 2 Dependents upon regularization
• Group Life Insurance
• Highly Competitive Salary
• Annual Salary Increase
• Performance Bonus
• Service Incentive Leave (SIL) with Leave Conversion
• Work-Life Integration
• Get Visa Sponsorship & Work Abroad (*)

*Terms and Conditions Apply

Responsibilities

The responsibilities of a QA Specialist are outlined but not limited to the following:

• Responsible in ensuring accuracy of information and quality of delivery by monitoring, auditing, reviewing, analyzing, documenting work processes that further improves clinical operations standards
• Performs quality audits, validates results and communicates recommendation among responsible departments
• Participates in design, review, and amendment of QA monitoring tools and guides.
• Creates QA reports and provides data to Quality Assurance leadership
• Uses quality monitoring data management system to track and document performances
• Works with the Operations and Training teams to analyze performance feedback and resolve issues

Qualifications

Required Qualifications:

• With active PHRN
• At least 12 months BPO/CPO experience

Preferred:

• QA experience preferably
• Preferably with 12 months clinical experience
• Expert on related clinical work experience, client techniques and processes
• Excellent organizational and planning skills with ability to multi-task
• With good attention to details
• Excellent oral, written and interpersonal communication skills
• Exceptional listening and analytical skills
• Knowledgeable in MS Office applications especially Word, PowerPoint and Excel