Phone interview- csr and tsr agent- w/ without experience

Metacom Careers; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job description

Responds to call questions and complaints using usual scripts and procedures.

• Gathers information, researches/resolves queries and logs customer calls.
• Communicates relevant alternatives for completion in a timely fashion.
• Informs clients about expert services to choose from and determines customer requirements.
• Provides purposeful instruction, teaching and help to lower level employees.
• Provides guidance, instruction and troubleshooting support to lower level employees.