Philippines Operations Manager – Finance & KPIs

Shore 360; Angeles; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Attendance Bonus

Fixed Weekends Off

Social Passion Clubs

Photography Club

Dance Club

Fitness Club

Book Club

Music Club

Engaging Monthly Events

Gold Referral Incentives

Statutory Benefits

Job summary

Shore360 is seeking an experienced Operations Manager to oversee Philippine operations, including teams handling Bill Pay & Disbursement, reconciliations, and month-end support. You will manage through supervisors, ensure quality, productivity, timeliness, staffing, training, and controls, driving continuous improvement across the operation.

You will work closely with U.S. leadership, manage risk, question results, and ensure tasks are completed correctly and on time, with a focus on accuracy

Qualifications

• 7+ years of accounting, financial operations, shared-services, BPO, or related experience.
• 5+ years managing teams, including supervisors or team leaders.
• Working knowledge of reconciliations, month-end accounting, and financial statements.
• Demonstrated experience managing KPIs, productivity, quality, and employee performance.
• Strong English communication skills.
• Strong judgment, organization, follow-through, and problem-solving ability.
• Comfortable with technology, automation, and changing workflows.

Responsibilities

• Lead and develop Philippine supervisors and team leaders.
• Oversee daily workload, staffing, capacity, and service levels.
• Establish and monitor KPIs for productivity, timeliness, quality, errors, rework, and aged work.
• Ensure reconciliations, accounting work, financial statements, and bill-pay support meet established standards.
• Enforce SOPs, controls, approval procedures, and escalation requirements.
• Identify operational problems early and drive them through resolution.
• Improve processes, handoffs, training, and accountability across teams.
• Address employee performance issues and develop high performers.
• Coordinate closely with Plumb's U.S. operations and accounting leadership.
• Lead adoption of Plumb technology, automation, and AI-assisted workflows.
• Provide concise operational reporting, risks, and recommendations to U.S. leadership.

Skills

English communication

Team leadership

KPI management

Process improvement

Risk management

Organization & follow-through

Education

Accounting or finance degree

CPA-equivalent / PMP / Lean Six Sigma

Tools

QuickBooks Online

Job description

Shore360 is seeking an experienced Operations Manager to oversee Philippine operations, including teams handling Bill Pay & Disbursement, reconciliations, and month-end support. You will manage through supervisors, ensure quality, productivity, timeliness, staffing, training, and controls, driving continuous improvement across the operation.

You will work closely with U.S. leadership, manage risk, question results, and ensure tasks are completed correctly and on time, with a focus on accuracy