Peoplesoft Technical Consultant

Pyramid Consulting, Inc; Mexico; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Pyramid Consulting, Inc. is seeking a skilled PeopleSoft Administrator to provide L1–L3 support, incident management, troubleshooting, and root-cause analysis for PeopleSoft applications across multiple environments.

Responsibilities include patching and maintenance, migrations, Elasticsearch configuration, performance tuning, integration and security, and Oracle database coordination, using Change Assistant and Jira for ticketing.

Qualifications

• Experience with PeopleSoft administration and maintenance.
• Ability to perform root cause analysis and troubleshooting.
• Familiarity with Change Assistant and Jira for ticketing.
• Knowledge of Oracle databases and Apps DBA concepts.

Responsibilities

• Provide L1–L3 support for PeopleSoft applications and handle incidents.
• Manage patching, CPU patching, and maintenance tasks.
• Coordinate migrations using STAT tool and maintain environment catalogs.
• Configure and manage Elasticsearch within PeopleSoft environments.
• Perform performance tuning of application, web, and process scheduler servers.
• Ensure integration and security tasks, including SSO configuration.
• Document configurations and environment changes; maintain health checks.

Skills

Incident management

Troubleshooting

Root cause analysis

PeopleSoft knowledge

Communication

Tools

PeopleSoft

PeopleTools

Elasticsearch

Oracle DB

Change Assistant

Jira

Job description

Provide L1, L2, and L3 support for PeopleSoft applications.

Handle incident management, ticket resolution, troubleshooting, and root cause analysis.

Support PeopleSoft maintenance and ongoing operational activities.

2. PeopleSoft Patching & Maintenance

Apply Oracle certificates and PeopleSoft (PS) updates.

Perform CPU (Critical Patch Update) patching.

Use Change Assistant (CA) to apply Oracle-delivered bug fixes.

Conduct impact analysis with the technical team when patches/packages are applied.

Support development issues requiring Apps DBA and PeopleTools Metadata knowledge.

Administer, configure, and troubleshoot:

• Application Servers
• Process Schedulers
• Web Server Domains
• File Servers
• PeopleSoft application, web, and process scheduler domains

Configure and manage clustering, load balancing, and failover.

Perform PeopleSoft environment refreshes, including recreation of Application Server, Web Server, and Process Scheduler domains.

Conduct regular daily/weekly/monthly environment health checks.

4. PeopleSoft Migration & Deployment

Manage PeopleSoft project migrations using the STAT tool.

Maintain environment catalogs and related technical documentation.

5. Elasticsearch Administration

Configure and manage Elasticsearch within PeopleSoft environments.

Troubleshoot Elasticsearch issues.

Perform root cause analysis for Elasticsearch-related problems.

6. Performance Tuning & Troubleshooting

Perform performance tuning of:

• Application Servers
• Web Servers
• Process Scheduler Servers

Conduct PeopleSoft debugging, tracing, and troubleshooting.

Assist with Oracle database performance tuning.

7. Integration & Security

Manage and support PeopleSoft Integration Broker.

Configure and troubleshoot Single Sign-On (SSO).

Generate security access reports across various environments.

Support integration-related troubleshooting and configuration.

8. Database Support

Assist with Oracle database performance tuning.

Coordinate with Apps DBA/technical teams for database-related issues.

9. Ticket & Issue Management

Use Jira or similar ticketing tools for:

• Incident tracking
• Issue management
• Resolution tracking
• Change-related activities

Create and maintain the PeopleSoft environment catalog.

Maintain technical and operational documentation.

Document configurations, maintenance activities, troubleshooting procedures, and environment changes.

Ensure environments remain healthy and properly maintained.