Payroll Support Advisor (Fixed-Term Contract)

Shell Business Operations - Manila; Makati; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Shell Business Operations Manila is seeking a Payroll Support Advisor to execute business assurance activities and ensure SOX/FCM compliance across global and local processes. You will support local HR processes, maintain data in Shell People, and provide ongoing support to employees and line managers.

The role works with Americas Payroll Operations and HR Operations, supporting special projects. It is a full‑time position with set hours and overtime during peak periods, offering a hybrid work

Qualifications

• Experience in HR Payroll operations, preferably in a Shared Services or multinational setting.
• Willing to work under a fixed‑term contract arrangement.
• Strong English communication skills, both written and verbal.
• Proficient in SAP and MS Office applications.

Responsibilities

• Log inquiries in Salesforce, provide updates, generate tickets, and ensure resolution.
• Maintain end‑to‑end ownership for assigned cases and communicate status updates.
• Coordinate handoffs to HR Operations teams to ensure effective resolution.
• Build relationships with third‑party service providers and monitor KPIs/SLAs.
• Escalate complex issues to Senior Payroll Analysts or Tier 3 teams when needed.
• Liaise with HR Advice, employees, and line managers to resolve inquiries efficiently.

Skills

HR Payroll

English communication

Stakeholder management

Analytical skills

Data privacy

Multinational exposure

Tools

SAP

MS Excel

Access

Word

Outlook

Job description

What’s the role

As Payroll Support Advisor you will be responsible for executing business assurance activities and ensuring ongoing SOX/FCM compliance across both global and local processes. You will be involved the execution of local HR processes in accordance with established policies and procedures, ensuring high‑quality data management in Shell People and accurate documentation, while providing ongoing support to employees and line managers.

The role works closely with Americas Payroll Operations in a collaborative team environment to meet payroll and tax processing and reporting deadlines. It also partners with HR Operations and supports special projects as required. This is a full‑time role with set working hours and requires overtime during peak processing periods.

What you’ll be doing

• Utilize Salesforce to log inquiries, provide updates, generate tickets, and ensure timely resolution and closure

• Manage work‑in‑progress (WIP) cases and proactively communicate status updates to customers

• Maintain end‑to‑end (E2E) ownership and accountability for assigned cases

• Coordinate case handoffs to other HR Operations teams as required to ensure effective resolution

• Build and maintain strong relationships with third‑party service providers

• Ensure adherence to established KPIs and SLAs

• Foster effective partnerships with internal U.S. business stakeholders and external parties, escalating complex issues to Senior Payroll Analysts or Tier 3 teams when necessary

• Liaise with HR Advice, employees, and line managers to resolve inquiries and cases efficiently

• Ensure strict compliance with financial controls and data privacy requirements to mitigate business risk in a high‑value payroll environment

• Contribute to the overall strategy, direction, and continuous improvement of HR Operations

• Demonstrate strong problem‑solving, change management, and communication capabilities

• Effectively manage multiple priorities and competing demands

• Promote a culture of innovation, Enterprise First behaviours, and continuous improvement

• Share best practices, support service improvement initiatives, and enhance service delivery

• Operate effectively in a global, virtual environment, engaging key stakeholders

• Conduct audits, review audit reports, and elevate risks or concerns as appropriate

What you bring

• With relevant experience in HR Payroll operations

• Willing to work under a fixed‑term contract arrangement

• Strong English communication skills, both written and verbal

• Prior experience in a Shared Services, Business Operations, or HR Payroll Services environment, preferably within a multinational organization, is an advantage

• Proficient in MS Excel, Access, Word, and Outlook, with strong working knowledge of SAP

• Experience in Payroll Accounting with a solid understanding of applicable tax laws and regulations

• Strong analytical, organizational, and time management skills

• Ability to influence stakeholders through effective communication and provide constructive challenge when appropriate

• Capable of handling complex and confidential cases independently, exercising sound judgment with minimal supervision

• Demonstrates an operational excellence mindset, including KPI monitoring and continuous improvement initiatives

• Ability to evaluate, recommend, and implement new or existing processes and controls

• Proven capability to manage multiple international stakeholders and navigate sensitive or challenging discussions

• Able to perform effectively under pressure, prioritize tasks, and deliver high‑quality outputs within deadlines

• Comfortable working in a fast‑paced environment with a diverse range of stakeholders in terms of seniority, location, and function

• Willing to work night shifts aligned to U.S. Payroll operations

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.

• Continuously grow the transferable skills you need to get ahead.

• Work at the forefront of technology, trends, and practices.

• Collaborate with experienced colleagues with unique expertise.

• Achieve your balance in a value‑led culture that encourages you to be the best version of yourself.

• Take advantage of a hybrid work environment, allowing you to balance remote work and in‑office collaboration.

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.

• Take advantage of paid parental leave, including for non‑birthing parents.

• Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

• Grow as you progress through diverse career opportunities in national and

• international teams.

• Gain access to a wide range of training and development programs.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell Business Operations Manila

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order‑to‑Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry‑leading development program that will see you tap into a pool of expert knowledge that will help propel your career.