Payroll Operations Supervisor

Copeland; Mandaluyong; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

Emerson is seeking a Payroll Operations Supervisor to oversee APAC payroll across assigned countries within an outsourced environment. You will liaise with payroll vendors, DHCM, and stakeholders to ensure accurate, timely, and compliant payroll delivery across the region.

You will lead payroll governance, monitor KPIs/SLAs, resolve escalations, and drive continuous improvement while developing a high-performing team and coordinating strategic projects across HR and operations.

Qualifications

• Bachelor's degree in HR, business, finance, accounting, or related field.
• 5-7 years of payroll operations experience, including APAC payroll exposure.
• Minimum 2-3 years of leadership, supervisory, or team lead experience.
• Strong knowledge of payroll processes, payroll controls, statutory compliance, and vendor management.
• Experience managing service delivery and operational performance metrics.
• Strong written and verbal English communication skills.
• Advanced proficiency in Microsoft Excel and payroll systems.

Responsibilities

• Lead and oversee payroll operations across assigned APAC countries with accuracy, timeliness, and compliance.
• Monitor performance metrics, KPIs, SLAs, and ensure service delivery standards.
• Manage escalated payroll issues with problem solving and stakeholder coordination.
• Act as primary escalation point for business units, vendors, and internal stakeholders.
• Maintain up-to-date knowledge of payroll legislation, tax regulations, and labor requirements.
• Lead system enhancements, interface changes, testing, and continuous improvement initiatives.
• Coach and develop team members with clear expectations and ongoing feedback.
• Support strategic projects, vendor governance, workforce planning, and management reporting.

Skills

Leadership

Stakeholder management

Analytical thinking

English communication

Problem solving

Customer service

Education

Bachelor's degree in HR, business, finance or accounting

Tools

Microsoft Excel

Payroll systems

Dayforce

SAP

Workday

Job description

If you are a Payroll Operations Supervisor professional looking for an opportunity to grow your career, this gives you the chance to oversee payroll operations across assigned Asia Pacific (APAC) countries within an outsourced payroll environment. In this role, you will serve as a key liaison between payroll vendors, Digital Human Capital Management (DHCM), and business stakeholders to ensure accurate, timely, and compliant payroll service delivery. You will lead payroll governance, vendor performance management, operational excellence, and continuous improvement initiatives while supporting a high-quality payroll experience for employees across the region.

In This Role, Your Responsibilities Will Be:

• Lead and oversee payroll operations across assigned APAC countries, ensuring payroll vendors deliver accurate, timely, and compliant payroll services, including payroll interfaces, reconciliations, reporting, and statutory requirements.
• Monitor payroll performance, operational controls, service delivery, KPIs, and SLAs to ensure payroll obligations are completed in accordance with established standards.
• Manage escalated payroll, compliance, and service-related issues, driving timely resolution through effective problem-solving and stakeholder coordination.
• Serve as the primary escalation point for business units, payroll vendors, and internal stakeholders while building strong partnerships that support excellent service delivery.
• Maintain up-to-date knowledge of payroll legislation, tax regulations, labor requirements, and statutory obligations across supported countries.
• Lead payroll-related system enhancements, interface changes, testing activities, and continuous improvement initiatives that strengthen operational efficiency and employee experience.
• Lead, coach, and develop team members through clear expectations, ongoing feedback, knowledge sharing, and development opportunities.
• Support strategic projects, vendor governance, workforce planning, management reporting, and initiatives that drive operational excellence and business objectives.

Who You Are:

You build effective teams and foster a collaborative environment where individuals can contribute and grow. You are committed to service excellence and skilled at developing strong stakeholder partnerships and influencing outcomes. You are analytical and proactive in identifying and resolving operational issues.You actively seek opportunities to improve processes and adapt to changing business needs while maintaining a focus on operational excellence.

For This Role, You Will Need:

• Bachelor's degree in Human Resources, Business Administration, Finance, Accounting, or a related field.
• 5-7 years of payroll operations experience, including APAC payroll exposure.
• Minimum 2-3 years of leadership, supervisory, or team lead experience.
• Strong knowledge of payroll processes, payroll controls, statutory compliance requirements, and payroll vendor management.
• Experience managing service delivery and operational performance metrics.
• Strong analytical, problem-solving, decision-making, stakeholder management, and customer service skills.
• Strong written and verbal English communication skills.
• Advanced proficiency in Microsoft Excel and payroll systems.

Preferred Qualifications that Set You Apart:

• Multi-country APAC payroll experience is a plus.
• Experience working with outsourced payroll providers is a plus.
• Experience in Human Resource Information System, payroll implementation, or project management is a plus.
• Knowledge of Dayforce, SAP, Workday, or similar HCM platforms is a plus.

Our Culture and Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

#LI-NB1

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact:••••@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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