Phone Support Specialist, Manila (UK Support)

Eucalyptus; Makati; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Health insurance

13th month pay

Leave benefits

Equity

Transportation allowance

Job summary

Eucalyptus is seeking a Customer Care Associate to join our global healthcare platform in Makati. You will support patients via phone and email, collaborate with doctors, pharmacies and delivery partners, and help identify improvements in products and services.

Experience in customer care and sales, plus interest in healthcare, are essential. You will join a fast-moving team that values teamwork, learning, and ownership, with shifts including late mid-shift hours in Manila time.

Qualifications

• 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail)
• At least 1 year of sales experience, with a proven track record of achieving sales targets
• Interest in healthcare and wellness, or experience in healthcare space or allied services
• Strong written and verbal communication skills with ability to adapt tone for customers
• Familiarity with computer skills; Mac and Google Suite a plus
• Willing to work late mid-shift schedule (2 PM–1 AM or 6 PM–3 AM Manila time) with no fixed weekend off

Responsibilities

• Support our clinics’ patients via phone and email
• Support our UK market (mid-shift/night shift)
• Collaborate remotely with doctors, pharmacies and delivery partners
• Identify opportunities to improve products, processes or service

Skills

Customer care

Sales experience

Communication skills

Team player

English proficiency

Tools

Mac

Google Suite

CRM software

Job description

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.

We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.

You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.

We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.

We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.

We hope that's you.

About The Role (What You'll Be Doing)

• Support our 5 clinics’ patients through a range of conditions, primarily via phone and email
• Support our UK market (mid-shift/night shift)
• Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
• Identify opportunities to improve our products, processes or service

About You (Who You Are)

• You have a passion for health and wellness
• You’re a natural team player
• You love supporting customers through tricky situations
• You are fantastic at anticipating other people’s needs
• You love learning about new industries and new skills
• You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc)
• You have at least 1 year of sales experience, with a proven track record of achieving sales targets and delivering measurable business results
• You have an interest in healthcare and wellness, or experience in the healthcare space or allied services
• You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers
• You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
• You are willing to work a late mid-shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high. quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

Benefits

• Medical insurance