Patient Services Representative (Cebu and CDO)

Harris Computer; Cagayan de Oro; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading healthcare services company is looking for a Patient Services Representative to enhance patient experiences. You will engage directly with patients, handling inquiries and billing matters with care, while ensuring compliance with HIPAA regulations. Join us to make a meaningful impact in a collaborative environment!

Benefits

Supportive work environment

Meaningful impact on healthcare journeys

Valuable experience in the healthcare industry

Qualifications

• Experience in a healthcare or customer service setting is an advantage.
• Basic understanding of medical billing, insurance processes, and HIPAA regulations desired.
• Ability to handle confidential information with integrity.

Responsibilities

• Answer incoming calls and assist with patient queries.
• Collect outstanding balances and assist with billing inquiries.
• Support insurance companies with patient account-related questions.

Skills

Communication

Interpersonal skills

Detail-oriented

Education

High school diploma

Associate or bachelor's degree

Tools

Healthcare systems

Contact center software

Job description

Are you passionate about helping others and delivering exceptional service? As a Patient Services Representative, you’ll play a key role in ensuring patients receive the care and support they need. In this role, you’ll address patient inquiries and concerns with empathy and efficiency, acting as a vital connection between patients, their families, and medical professionals.

We’re seeking detail-oriented individuals with a strong understanding of healthcare policies and procedures, who are dedicated to providing outstanding service. If you thrive in a fast-paced environment and want to make a positive impact, we’d love to have you on our team!

Key Responsibilities:

• Engage with Patients
  Answer incoming calls professionally, assist with queries, and address concerns to ensure a positive patient experience.

• Billing and Collections
  Collect outstanding balances and assist patients with billing-related inquiries.

• Coordinate with Third Parties
  Support insurance companies and other entities with patient account-related questions.

• Proactive Outreach
  Place outbound collection calls to follow up on patient accounts.

• Team Collaboration
  Cross-train and support your team to ensure seamless operations and task continuity.

• Maintain Confidentiality
  Uphold HIPAA guidelines to protect patient health information.

• Exhibit Professionalism
  Demonstrate reliability, punctuality, and alignment with company values and goals.

Qualifications

• High school diploma required; associate or bachelor's degree preferred

• Experience in a healthcare or customer service setting is an advantage

• Strong communication and interpersonal skills

• Basic understanding of medical billing, insurance processes, and HIPAA regulations

• Ability to handle confidential information with integrity and discretion

• Organized, detail-oriented, and able to multitask in a fast-paced environment

• Familiarity with healthcare systems or contact center software is a plus

Why Join Us?

• Work in a supportive and collaborative environment

• Make a meaningful impact on patients’ healthcare journeys

• Gain valuable experience in the healthcare industry