Patient Services Coordinator

Buscojobs; Laguna; On-site; PHP 100,000 - 400,000; Full time

Job summary

A healthcare services company in the Philippines is seeking a compassionate Patient Services Coordinator to support patients and caregivers throughout their care journey. You will handle inquiries, assist with scheduling, and maintain accurate records in the CRM system. The ideal candidate will possess strong communication and organizational skills, along with experience in healthcare administration. The company offers a supportive work environment and competitive salary.

Benefits

Healthy work environment

Opportunities for career advancement

21 leave credits

HMO coverage with dependent benefits

Qualifications

• Previous experience in healthcare administration or patient coordination preferred.
• Excellent communication and interpersonal skills with a compassionate approach.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Serve as the first point of contact for patient inquiries.
• Pre-qualify patients and schedule consultations.
• Maintain accurate patient records within CRM systems.

Skills

Communication skills

Organizational skills

CRM proficiency

Tools

Office software

Scheduling platforms

Job description

Job Description

Be the bridge between patients, caregivers, and quality care — ensuring every interaction is seamless, supportive, and professional.

Job Overview

We are looking for a compassionate and detail-oriented Patient Services Coordinator to support patients and caregivers throughout their care journey. In this role, you will serve as the first point of contact, guiding patients through the intake process, ensuring accurate scheduling, and maintaining up-to-date records in the CRM. You will also support caregivers with compliance requirements, assist with application documentation, and help streamline communication between patients, staff, and the care team. This position requires excellent communication, strong organizational skills, and the ability to manage multiple priorities while delivering a supportive and professional patient experience.

Responsibilities

• Serve as the first point of contact, handling inbound inquiries with empathy and professionalism.
• Pre-qualify patients, explain services, and schedule consultations with healthcare staff.
• Guide applications through completion, ensuring all documents and requirements are in place.
• Maintain accurate patient records and scheduling data within CRM systems.
• Monitor aide clock-ins, follow up on discrepancies, and support scheduling updates.
• Track caregiver credentials, send reminders for renewals, and assist with compliance requirements.
• Support light marketing tasks, such as updating referral directories and preparing outreach lists.
• Collaborate with staff to ensure a smooth intake process and responsive patient support.

Qualifications

• Previous experience in healthcare administration, patient coordination, or customer service preferred.
• Excellent communication and interpersonal skills with a compassionate approach.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency with CRM systems, scheduling platforms, and office software.
• Ability to follow structured SOPs and checklists while identifying process improvements.
• Detail-oriented, proactive, and committed to maintaining accuracy and confidentiality.

Benefits

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years!)
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Collaborative, forward-thinking work culture
• Competitive salary with opportunities for career advancement
• 21 leave credits plus all client-based holidays
• HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international supervisors