Patient Service Representative (Part time)

Staff4Me; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A healthcare services provider is seeking a compassionate Patient Service Representative (Scheduler) to support patients through their care journeys. You will handle appointment scheduling, insurance verification, and patient education while ensuring a supportive experience. The ideal candidate has experience in a medical office setting and excels in communication. This remote position requires a focus on patient confidentiality and care sensitivity.

Qualifications

• 2+ years of experience in a medical office setting.
• Knowledge of specialized scheduling needs for OB/GYN care or functional medicine programs.
• Excellent communication, empathy, and interpersonal skills.

Responsibilities

• Warmly greet callers, ensuring comfort and privacy during sensitive discussions.
• Schedule patient visits including prenatal/postnatal appointments.
• Verify patient insurance coverage for maternity care and women’s health services.

Skills

Specialized knowledge in OB/GYN or functional medicine workflows

Sensitivity to patient confidentiality and emotional needs

Strong attention to detail in scheduling and documentation

Insurance verification expertise, especially for maternity or wellness-focused benefits

Ability to multitask and maintain professionalism in high-volume or emotionally charged situations

Tools

Athena EHR

Job description

Overview

We are looking for a compassionate and detail-orientedPatient Service Representative (Scheduler). This remote role focuses on guiding patients through sensitive and often highly personal care journeys, whether related to women’s health, prenatal/postnatal care, or holistic treatment programs. You will handle appointment scheduling, insurance verification, patient education support, and accurate EHR documentation, ensuring patients feel heard, supported, and respected throughout their care experience.

Responsibilities

• Warmly greet callers, ensuring comfort and privacy during sensitive discussions
• Schedule patient visits including prenatal/postnatal appointments, wellness exams, procedures, or program-based consultations
• Verify patient insurance coverage, including benefits for maternity care, women’s health services, and/or functional medicine treatments
• Maintain accurate and up-to-date patient records in the EHR
• Coordinate with clinical staff regarding urgent or time-sensitive scheduling needs
• Assist patients with preparation for appointments (e.g., lab instructions, forms, educational materials)
• Support patient engagement through program reminders, follow-up calls, and portal communication

Work Schedule

Monday to Friday, 2pm-6pm EST

Qualifications

• 2+ years of experience in a medical office setting
• Knowledge of specialized scheduling needs for OB/GYN care (annual exams, prenatal visits, procedures, postpartum check-ups) or functional medicine programs (consultations, follow-ups, lab review sessions)
• Experience with electronic health records(Athena EHR )
• Excellent communication, empathy, and interpersonal skills
• Ability to manage sensitive conversations with professionalism and discretion

Skills

• Specialized knowledge in OB/GYN or functional medicine workflows
• Sensitivity to patient confidentiality and emotional needs
• Strong attention to detail in scheduling and documentation
• Insurance verification expertise, especially for maternity or wellness-focused benefits
• Ability to multitask and maintain professionalism in high-volume or emotionally charged situations