Patient Service Coordinator

Helpware; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A healthcare service provider in Cebu City is seeking a Patient Service Coordinator to streamline patient scheduling and enhance communication between patients and staff. Candidates should have at least 1 year of relevant experience and proficiency in medical terminology. Strong communication skills and attention to detail are essential for success in this role.

Qualifications

• At least 1 year of experience as a Patient Service Coordinator or similar role.
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficient in English (at least B1 level).

Responsibilities

• Review scheduled studies to ensure proper scheduling.
• Verify paperwork and complete insurance processes.
• Coordinate communications between patients and staff.

Skills

Knowledge of medical terminology

ICD10 and CPT coding

Excellent written and oral communication skills

Ability to multi-task

Typing speed of at least 40 wpm

Job description

Position Summary:

The position involves reviewing scheduled studies, ensuring proper scheduling based on referrals, verifying paperwork, completing insurance processes, confirming clinical documentation, coordinating with staff, assisting with patient communications, and performing other necessary duties for efficient operation.

Responsibilities

• Review scheduled studies in advance of patient visits to ensure proper study scheduling based on referral
• Verify all required paperwork/documentation is in the system and complete insurance verification, financial clearance, and prior authorization
• Confirm completion of clinical documentation, lab results, medical form clearance, and medication cessation for exams requiring such
• Coordinate with technologists and specialists, communicating any appointment status changes or patient needs/limitations
• Assist with appointment confirmations, patient communications, and contacting referring physician offices as needed
• Coordinate VIP appointments and assist with overflow scheduling calls
• Perform other job-related duties as necessary for the efficient operation

Requirements

• Previous experience as at least 1 year
• With experience as a Patient Service Coordinator or in a similar capacity
• Knowledge of medical terminology, ICD10 and CPT coding and procedures (preferably)
• Ability to type at least 40 wpm
• The ability to multi-task consistently and work in a fast-paced environment
• Previous experience as a medical receptionist/front desk or related experience
• Proficient in English at least B1
• Excellent written and oral communication skills
• With strong attention to detail