Patient Payment Posting Specialist | Healthcare BPO

Private Advertiser; Pasay; On-site; PHP 279,000 - 391,000; Full time

Job summary

Private Advertiser in Metro Manila seeks a detail-oriented Patient Payment Posting Specialist to accurately post patient credit card payments and reconcile daily transactions. You will keep patient balances current and ensure postings are completed on time.

Responsibilities include manual posting, daily reconciliation against processor reports, maintaining audit trails, and preparing daily summaries of payments posted and variances.

Qualifications

• At least 1 year of experience in patient payment posting or related billing.
• Experience posting credit card payments in EHR or medical billing systems.
• Experience reconciling daily payment batches against reports.
• Strong numerical and analytical abilities.
• Ability to manage daily workloads and meet deadlines.
• Excellent documentation and audit-trail practices.

Responsibilities

• Post manual patient credit card payments to patient accounts.
• Reconcile daily payments with processor reports and deposits.
• Investigate discrepancies and unresolved variances.
• Escalate issues to Team Lead as needed.
• Maintain clear audit trails and daily summary reports.

Skills

Attention to detail

Numerical skills

Analytical skills

Organizational skills

Independent work

Deadline driven

Job description

We are looking for a detail-oriented Patient Payment Posting Specialist to accurately post patient credit card payments and perform daily payment reconciliations.
This role is responsible for keeping patient account balances current, ensuring payments are applied correctly, and reconciling daily transactions to maintain accurate financial records.

Key Responsibilities

Manual Patient Payment Posting

• Accurately post manual patient credit card payments to the appropriate patient accounts.
• Apply payments to the correct encounter, outstanding balance, and date of service.
• Identify, investigate, and resolve unapplied, misapplied, or duplicate payments.
• Ensure all payment postings are accurate and completed within established deadlines.

Daily Payment Reconciliation

• Reconcile all RCO credit card payments from the previous business day.
• Match posted payments against credit card processor reports and deposit totals.
• Investigate and resolve payment variances and discrepancies.
• Escalate unresolved issues to the Team Lead as needed.
• Ensure daily payment batches are fully reconciled and balanced.

Documentation and Reporting

• Maintain a clear and accurate audit trail for all payment postings and reconciliation adjustments.
• Document discrepancies, corrections, and outstanding exceptions.
• Prepare daily reports summarizing payments posted, reconciled totals, variances, and open exceptions.
• Maintain accurate records to support internal audits and financial reporting.

Required Qualifications

• at least 1 year of experience in patient payment posting, cash application, healthcare billing, or a related field.
• Experience posting credit card payments in a practice management, electronic health record (EHR), or medical billing system.
• Experience reconciling daily payment batches against credit card processor, bank, or deposit reports.
• Strong attention to detail and accuracy when working with financial transactions and patient accounts.
• Strong numerical and analytical skills with the ability to identify and investigate discrepancies.
• Ability to manage daily workloads and meet strict payment posting and reconciliation deadlines.
• Strong organizational and documentation skills.
• Ability to work independently while escalating issues appropriately.