Patient Care Communications Specialist

GoLean Health; Taguig; On-site; PHP 438,000 - 570,000; Part time

Job summary

GoLean Health in the Philippines is seeking a Patient Care Communications Specialist for a chiropractic clinic. You will be the voice of the practice, handling calls, texts, emails, and scheduling with a warm, calm, and professional demeanor to create a trusted patient experience.

This high-volume role focuses on calls, scheduling, follow-up, and retention. You must be organized, empathetic, and able to de-escalate concerns while protecting patient privacy under HIPAA. Shifts include Saturdays.

Qualifications

• Excellent spoken English with a neutral accent.
• Strong written communication for SMS, email, and patient messages.
• Experience as Virtual Medical Assistant or similar healthcare support role.
• Able to handle high call volume in a fast-paced clinic.
• Emotionally intelligent with a strong patient service mindset.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Must own a Mac OS device (MacBook, iMac, or Mac mini).
• Reliable high-speed wired internet (LAN).
• Flexible with schedule and willing to work Saturdays.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely manner.
• Schedule new patient appointments and collect intake information; manage existing appointments in MacPractice.
• Prioritize new inquiries and referrals before routine rescheduling.
• Conduct follow-up and reactivation outreach for inactive patients to convert inquiries into bookings.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate scheduling, billing, or insurance concerns with empathy and sound judgment.
• Protect patient privacy and follow HIPAA standards.

Skills

Excellent spoken English

Strong written communication

Multitasking

Reliability

Punctuality

Attendance communication

Emotional intelligence

Mac OS device ownership

Reliable internet

Flexible schedule

Tools

MacPractice

Weave

Solutionreach

Podium

Mac OS

Job description

Practice Type: Chiropractic / Healthcare Clinic

Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate: $5-$6.50/hourwith performance-based increase after 6 months

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
• Support missed-call follow-up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
• Must have reliable high-speed wired internet (LAN).
• Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

• Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
• Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
• Experience with patient reactivation, new patient conversion, and provider schedule optimization.
• Prior experience supporting U.S. healthcare clinics.

VA
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Hrs/week
VA 1
7:30-18:00
1-hour break
7:30-14:30
30-min break
7:30-13:00
30-min break
7:30-14:30
30-min break
7:30-13:00
30-min break
OFF
OFF
32.5
VA 2
7:30-18:00
1-hour break
7:30-14:30
30-min break
7:30-13:00
30-min break
7:30-14:30
30-min break
7:30-13:00
30-min break
OFF
OFF
32.5
VA 3
OFF
14:00-20:30
30-min break
12:30-18:30
30-min break
14:00-20:30
30-min break
12:30-18:30
30-min break
07:30-15:00
30-min break
OFF
30
VA 4
OFF
14:00-20:30
30-min break
12:30-18:30
30-min break
14:00-20:30
30-min break
12:30-18:30
30-min break
07:30-15:00
30-min break
OFF
30

Schedule Coverage

Candidates must understand that the client will make the final schedule assignment based on clinic need, candidate strength, and coverage fit.