Patching Analyst

Tahche Outsourcing Services Inc; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A technology solutions provider is looking for a Patching Analyst in Cebu City. The role involves onboarding clients, troubleshooting patching issues, and maintaining security protocols. Ideal candidates will have 5+ years of experience supporting Linux systems and possess strong analytical and customer service skills. This is a full-time, on-site position with US shift hours.

Qualifications

• At least 5 years of experience in a Patching Analyst role or similar.
• Proficient in troubleshooting Active Directory and Group Policy issues.
• Strong analytical skills with the ability to solve problems effectively.

Responsibilities

• Onboarding new clients and creating policies for their endpoints.
• Troubleshooting patching process issues, including installation failures.
• Performing regular system maintenance and patch approvals.

Skills

Strong experience supporting Linux servers and desktops

Analytical and technical problem-solving skills

Excellent customer service skills

Knowledge of Microsoft patching schedules and methods

Tools

Kaseya Patch Management

VMware vSphere

Microsoft/Linux Server Administration

Job description

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Patching Analyst, you will be responsible for configuration tasks, troubleshooting issues as they arise, and creating documentation of processes when needed. We are looking for an individual who can demonstrate technical proficiency and has the desire to learn and be involved in maintaining the security of our clients through the patching process. As part of the Platform Team, youll be responsible for supporting internal staff and the clients in utilizing their systems to manage and support their environments.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Onboarding new clients. This includes creating policies to apply settings consistently over the clients endpoints

• Troubleshooting issues with the patching process, including installation failures

• Performing regular maintenance of our systems, including patch approval and maintenance of 3rdparty patch catalogs

• Keeping up with education on new features to provide support and training to staff and clients

• Assist other team members with tasks outside of patching as time permits

QUALIFICATIONS:

• At least 5 years of experience as a Patching Analyst or in a similar role

• Strong experience supporting Linux servers and desktops

• Solid background in desktop and server support

• In-depth knowledge of Microsoft patching schedules and deployment methods

• Proficient in troubleshooting Active Directory and Group Policy issues

• Strong analytical and technical problem-solving skills using logs and research

• Excellent customer service and communication skills

• Broad understanding of IT systems, concepts, and methodologies

• Quick learner with a strong aptitude for new technologies

Other Preferred Technical Knowledge:

• Kaseya Patch Management, Reporting, Agent Procedures, and Policy Management

• Microsoft/Linux Server and Workstation Operating Systems

• Troubleshooting server software configuration issues

• VMware vSphere & ESXi or Microsoft Hyper-V

• Group Policy administration