Outlet Manager

ZUS Coffee Philippines; San Jose del Monte; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the coffee industry seeks an Outlet Manager to oversee outlet operations. This role involves achieving business goals related to sales, customer satisfaction, product quality, and team performance. Candidates should have a Bachelor's degree and 3-5 years of managerial experience in a retail or food service environment.

Qualifications

• 3-5 years’ store managerial experience in operations.
• Solid knowledge in Food & Beverage Customer Service and P&L management.

Responsibilities

• Achieve outlet business goals in sales and customer satisfaction.
• Lead strategic planning to enhance performance.
• Manage team hiring, training, and overall development.

Skills

Outlet management

Customer service

Sales strategy development

Training & development

Problem-solving

Time management

Education

Bachelor’s degree in Business Management, Hotel & Restaurant Management

Tools

Basic computer applications

Job description

The Outlet Manager is responsible for achieving outlet business goals, including sales, profitability,

customer satisfaction, product quality, and team performance. Ensures team development, adherence

to ZUS Coffee standards, and compliance with government requirements.

Responsibilities

STRATEGY PLANNING & EXECUTION

Leads strategic goal-setting and planning to achieve operational performance targets for the outlet

• Plans and sets the daily, monthly, and annual goals for the outlet to enhance performance inPeople, Profit, Sales, and Customer.
• Manages outlet resources, including manpower, machines, methods, materials, and systems,ensuring they work together seamlessly to achieve daily operational targets.
• Delegates appropriate roles and responsibilities to Outlet Supervisors and Baristas, ensuringsmooth operational flow and adequate manpower allocation to effectively fulfill their duties

CUSTOMER TARGET ACHIEVEMENT

Oversees the execution and implementation of quality standards in managed outlets, ensuring

consistency and excellence in customer service.

• Monitors team compliance with coffee SOPs, ensuring adherence to ZUS Coffee’s operationalsystems.
• Enforces customer service standards, ensuring the team consistently delivers high-qualityservice.
• Assesses and manages customer feedback from Customer Happiness records, developingaction plans for resolution.
• Leads outlet to achieve ORA audit goals, translating strategies into measurable improvementsin ORA and QAQC audits.
• Works with Outlet Supervisors to ensure food safety, cleanliness, and security compliance.
• Ensures outlet compliance with government regulations, including permits and licenses.

PEOPLE TARGET ACHIEVEMENT

Leads the hiring, training, development, coaching, and retention activities of the outlet team, ensuring

their productivity, performance, and compliance to achieve the outlet's operational goals.

• Leads the outlet team in promoting an atmosphere that aligns with ZUS Core Values.
• Manages entire employment process of barista, from hiring to separation.
• Oversees the training and development of the outlet team, ensuring alignment with the Academy team’s capability-building requirements and completion of necessary training andcertifications.
• Reinforces operational excellence and fosters a culture of continuous learning.
• Develops engagement initiatives to enhance employee retention.
• Sets clear expectations, delegates responsibilities, and communicates key practices and guidelines to ensure smooth operations.
• Regularly conducts performance reviews with Outlet Supervisors and Baristas using companytools, while recognizing individual and team achievements through existing and new recognitionmethods.
• Challenges and inspires team members to achieve business results.

SALES TARGET ACHIEVEMENT

Leads the implementation of sales-building initiatives, ensuring that all outlets under their management

are able to achieve their specific targets.

• Establishes a sales and marketing orientation within the store team, guiding them to identifycustomer needs and sales opportunities to meet targets.
• Develops local store marketing initiatives to drive sales performance and achieve target goals.
• Ensures adherence to marketing and merchandising guidelines to support sales objectives.

Qualifications

Education:

• Bachelor’s degree in Business Management, Hotel & Restaurant Management orrelated courses

Experience:

• 3-5 years’ store managerial experience in store operations, restaurant/food service orretail outlet operations.
• With experience in Food & Beverage Customer Service, Inventory and P&Lmanagement, Sales Building, People Training & Development

Competencies:

• Excellent outlet shifts management skills
• Excellent presentation and communication skills (written and verbal)
• Excellent problem-solving and time-management skills
• Excellent interpersonal skills
• Project management and planning abilities
• Proficient in Customer Service & Feedback Management
• Knowledgeable in Local Store Marketing, Retail Trade Area In sighting, Sales StrategyDevelopment
• Proficient in basic computer applications

Essential Traits:

• Takes initiative
• Confident, proactive, and able to work under pressure to meet tight deadlines
• Honest, with high integrity
• Strong leadership and coaching abilities
• A valuable team player, yet able to work independently
• Possesses a "Customer Comes First" mindset

Work Conditions:

• Required to work shifts, overtime, weekends and Public Holidays
• Capable of managing multiple outlets
• Willing to travel
• Requires a high level of social interaction with both staff and customers.