Outbound Order Entry Assistant Dayshift

Buscojobs; Philippines; Remote; PHP 1,745,000 - 2,618,000; Full time

Job summary

A leading technology services company is seeking a Process Developer for a customer service role. You will support clients via calls and emails in a remote environment. Ideal candidates have strong communication and problem-solving skills, with a focus on customer satisfaction. The position offers competitive compensation and flexible working arrangements.

Benefits

Competitive compensation

Remote work options

Training and career development opportunities

Qualifications

• Experience in customer service, preferably in financial services.
• Ability to handle multiple inquiries in a fast-paced environment.

Responsibilities

• Receive and respond to customer calls, emails and chats.
• Provide empathetic support for financial products and services.
• Resolve customer issues and maintain accurate records.
• Communicate solutions and recommendations to clients.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Proficiency with computer systems

Education

Graduate from a recognized university

Job description

Job Overview

Inviting applications for the role of Process Developer, Customer Service. In this role, you will support customers in English via calls and emails.

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. We drive AI and digital innovation to help organizations work smarter, grow faster, and transform at scale.

Location: Philippines (Remote / Work from home options may be available). Status: Posted today.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information
• Provide empathetic, efficient support for financial products and services
• Resolve customer issues professionally and maintain accurate records of interactions
• Communicate solutions and recommendations to clients; stay up to date with product offerings
• Meet or exceed performance metrics (response time, customer satisfaction) and quality assurance targets
• Client account management to drive client advocacy and identify continuous improvements
• Collaborate with internal teams to support customers and ensure a smooth experience

Preferred Qualifications / Skills

• Graduate from a recognized university (Minimum Qualifications)
• Experience in processing roles and managing multiple systems is a plus
• Strong communication and problem-solving skills
• Ability to work independently and collaboratively; proficiency with computer systems
• High attention to detail and a customer-focused mindset
• Flexibility to work in a fast-paced environment

Minimum Qualifications

• Strong written and verbal communication skills
• Experience in customer service, preferably in financial services
• Ability to work in a fast-paced environment and handle multiple inquiries
• Positive and professional attitude; strong numeracy and problem-solving abilities

Benefits & Working Arrangements

• Competitive compensation; potential for growth opportunities
• Remote work options; flexible schedules may apply
• Training and career development opportunities
• Equal Opportunity Employer; Genpact does not charge fees to process job applications

Boilerplate

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, disability or any other characteristic protected by law. Genpact is committed to a dynamic work environment that values respect, integrity, customer focus, and innovation.

Note: Genpact does not charge fees to process job applications and applicants are not required to pay in any other way. Be cautious of scams that request payments or equipment purchases to apply.