Outbound | Collections Supervisor

TASQ Staffing Solutions; San Pedro; On-site; PHP 400,000 - 600,000; Full time

Job summary

A staffing solutions company in Laguna seeks an Operations Supervisor for an outbound collections team. Responsibilities include coaching agents, conducting call monitoring, and ensuring compliance with regulations. Ideal candidates have a bachelor's degree and 3+ years of supervisory experience in a BPO environment. Training in BGC, Taguig is required. This full-time position requires on-site presence in Southwoods, Laguna.

Qualifications

• Minimum 3 years of supervisory experience in a BPO or call center environment.
• Must have hands-on experience in outbound collections.
• Knowledge of Philippine labor laws and workforce management practices.

Responsibilities

• Supervise a team of outbound collections agents.
• Conduct call monitoring and provide timely feedback.
• Manage scheduling and productivity.

Skills

BPO supervisory experience

Outstanding leadership

Outbound collections experience

Excellent communication

MS Office proficiency

Education

Bachelor's degree

Tools

CRM platforms

Microsoft Excel

Microsoft Word

Job description

Overview

Operations Supervisor Outbound Collections

Work Location: Southwoods, Laguna
Training Location: BGC, Taguig (2 weeks, candidate's expense)
Employment Type: Full-Time
Start Date: ASAP

About the Role

We are seeking a results-oriented Operations Supervisor with a solid BPO supervisory background and proven outbound collections experience. The successful candidate will lead a high-performing team and is expected to begin immediately. A 2-week on-site training program in BGC, Taguig is required, to be covered at the candidate's expense.

Responsibilities

• Supervise and coach a team of outbound collections agents to meet or exceed performance targets.
• Conduct regular call monitoring, provide timely feedback, and ensure compliance with quality standards.
• Manage scheduling, attendance, and productivity to maintain optimal staffing and performance.
• Ensure full adherence to client expectations and internal key performance indicators (KPIs).
• Drive performance improvements through team coaching, reporting, and process reviews.
• Partner with internal teams and leadership to address operational challenges and implement solutions.
• Deliver performance reviews, create development plans, and promote career growth within the team.
• Maintain strict compliance with applicable collection regulations and company policies.
• Participate in client meetings, site visits, and reporting activities as necessary.

Qualifications

• Bachelors degree (4-year course) required
• Minimum 3 years of supervisory experience in a BPO or call center environment
• Must have hands-on experience in outbound collections
• Strong knowledge of debt collection laws (FDCPA, FCRA, HIPAA, etc.)
• Proven leadership, coaching, and team development skills
• Excellent communication and interpersonal abilities
• Proficiency in MS Office tools (Excel, Word) and familiarity with CRM or call center platforms
• Knowledge of Philippine labor laws and workforce management practices
• Must be willing to undergo 2 weeks of in-person training in BGC, Taguig
• Ability to work on-site in Southwoods, Laguna on a full-time basis
• Capable of sitting for extended periods and operating standard office equipment