Outbound Collections Supervisor

TASQ Staffing Solutions; Biñan; On-site; PHP 400,000 - 600,000; Full time

Job summary

A BPO staffing company is seeking a Supervisor for outbound collections in Biñan, Laguna. The ideal candidate will have a bachelor's degree, at least 3 years of supervisory experience in a BPO environment, and a strong understanding of collection laws. This role offers uncapped commission and requires candidates to undergo initial training in Taguig. Immediate availability preferred.

Benefits

Uncapped commission

Health Maintenance Organization (HMO) upon Day 1

Qualifications

• Minimum 3 years of supervisory experience in a BPO/Call Center environment.
• Direct recent experience in outbound collections as TL/Supervisor.
• Strong understanding of collection laws (FDCPA, FCRA, HIPAA, etc.).

Skills

Supervisory skills

Verbal and written communication

Understanding of collection laws

Education

Bachelor's degree

Tools

MS Office

CRM systems

Job description

Enjoy Uncapped Commission and HMO upon Day 1!

Work Location: Southwoods, Biñan Laguna
Training Location: BGC, Taguig (2 weeks)
Start Date: ASAP

Required Qualifications

• Bachelor's degree required
• At least 3 years of experience as a supervisor in a BPO/Call Center environment
• Must have direct recent experience in outbound collections as a TL/Supervisor
• Strong understanding of collection laws (FDCPA, FCRA, HIPAA, etc.)
• Proficiency in MS Office tools (Excel, Word) and familiarity with CRM/call center systems
• Knowledge of Philippine labor laws and BPO workforce practices
• Excellent verbal and written communication skills
• Willing to undergo 2 weeks of in-person training in BGC, Taguig (candidate's expense)
• Preferably available to start immediately