Order Management Specialist – Retail

Metacom Business Process Outsourcing Solution Inc.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading global retail support company in Cebu City is seeking a Customer Service Representative to assist customers with orders and inquiries. This full-time role offers a competitive salary, performance-based incentives, and opportunities for career growth in a fun and inclusive culture. Ideal candidates have strong communication skills and a willingness to work on shifting schedules. Apply now to join our team!

Benefits

Competitive salary and performance-based incentives

Paid training and continuous learning opportunities

HMO and other health benefits

Career growth in a fast-paced, international retail support environment

Fun and inclusive company culture

Qualifications

• Excellent English communication skills – both written and spoken.
• Strong interpersonal skills with a problem-solving mindset.
• Willingness to work on shifting schedules, including weekends and holidays.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers in navigating the brand’s online store or retail services.
• Provide timely and effective solutions to resolve customer concerns.

Skills

Excellent English communication skills

Strong interpersonal skills

Problem-solving mindset

Education

High school graduate or equivalent

Job description

Location: Cebu IT Park

Work Schedule: Shifting

Employment Type: Full-time

About the Role:

Are you passionate about customer service and retail? Join our growing team and support one of the leading global retail or e-commerce brands! As a Customer Service Representative for our Retail Account, you will play a key role in helping customers with their orders, returns, product inquiries, and more — all while ensuring a seamless shopping experience.

What You\'ll Do:

• Respond to customer inquiries via phone, email, or chat related to orders, product information, returns, exchanges, and delivery status.
• Assist customers in navigating the brand’s online store or retail services.
• Provide timely and effective solutions to resolve customer concerns or complaints.
• Maintain accurate records of customer interactions using internal tools/CRM systems.
• Meet performance goals related to customer satisfaction, resolution time, and quality.
• Stay updated on product lines, promotions, and company policies.

Qualifications:

• High school graduate or equivalent (college degree a plus).
• Excellent English communication skills – both written and spoken.
• Strong interpersonal skills with a problem-solving mindset.
• Willingness to work on shifting schedules, including weekends and holidays.
• No BPO Experience required.

Perks & Benefits:

• Competitive salary and performance-based incentives.
• Paid training and continuous learning opportunities.
• HMO and other health benefits.
• Career growth in a fast-paced, international retail support environment.
• Fun and inclusive company culture.

Why Join Us?

Be part of a team that brings smiles to shoppers around the world! If you\'re ready to grow your career while helping customers have a great retail experience—we want you on our team.

Apply now and start your retail support journey with us!