Order Management Associate

Cooee Inc; Makati; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A fast-growing online office furniture provider in Makati is seeking an Order Management Associate to manage customer inquiries, provide product information, and handle order processing. The ideal candidate has at least 1 year of experience in customer service or order management, excellent communication skills, and is detail-oriented. This role offers a hybrid work setup.

Qualifications

• At least 1 year of experience in customer service, order management, or sales support preferred.
• Fresh graduates with excellent communication skills and willingness to learn are welcome to apply.
• Excellent verbal and written communication skills.
• Adaptable and detail-oriented, able to work in a fast-paced and changing environment.

Responsibilities

• Handle customer inquiries via live chat and inbound calls.
• Provide product information, prepare and send proposals, and process orders.
• Ensure order fulfillment and coordination with suppliers for timely delivery.
• Assist senior project managers with preparation of documents for larger projects.

Skills

Customer service experience

Communication skills

Detail-oriented

CRM familiarity

Microsoft Office Suite

Job description

Order Management Associate

DAYSHIFT | Fulltime | Makati (Hybrid)

About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.

You will be joining a fast-growing online division, who will be responsible for assisting customers through live chat and inbound calls, preparing quotations, managing orders, and supporting senior project managers in documentation for larger projects.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What youll be working on

• Handle customer inquiries via live chat and inbound calls.

• Provide product information, prepare and send proposals, quotations and documentation, and process orders.
• Ensure order fulfillment and coordination with suppliers/partners for timely delivery.
• Maintain accurate records in CRM / order management tools of sales, orders, and customer communications.
• Assist senior project managers with preparation of documents and presentations for larger commercial projects.

• Deliver customer service by being responsive, clear, and solution-oriented.

What were looking for

• At least 1 year experience in customer service, order management, or sales support preferred.
• Fresh graduates with excellent communication skills and willingness to learn are welcome to apply.

• Excellent verbal and written communication skills.

• Adaptable and detail-oriented, able to work in a fast-paced and changing environment.
• Familiarity with CRM or e-commerce platforms (e.g., Shopify) is an advantage, but not required.
• Experience in the Microsoft Office Suite including Intermediate Microsoft Word & Excel skills.

Work Setup: Hybrid - 2nd Floor, Vicente Madrigal Building - 6793 Ayala Avenue, Makati City