Operations Trainer Junior: Elevate Agent Performance

TELUS Digital; Manila; On-site; PHP 250,000 - 420,000; Full time

Job summary

TELUS Digital Philippines seeks an Operations Trainer-Junior to equip agents with product knowledge and practical skills. You will deliver engaging training sessions using existing curricula, adapt to diverse learning styles, supervise a training cohort, and help transition learners from classroom to production floors.

You will collaborate with Operations leaders to monitor attendance and performance, provide targeted coaching, and address gaps during nesting and post-training evaluations,

Qualifications

• Experience delivering training sessions using curricula.
• Ability to adapt to diverse learning styles.
• Experience supervising and guiding a team during training.

Responsibilities

• Oversee onboarding and ensure training room setup and system access.
• Deliver engaging training sessions on products and systems to new and existing agents.
• Monitor attendance and performance, recommending progression or termination.
• Provide feedback and action plans to improve performance post-training.
• Assess knowledge retention and coaching needs during nesting.
• Assist with complex customer issues/escalations when required.
• Stay updated with account requirements and perform defined operations tasks.

Skills

Training delivery

Coaching

Adaptability

Public speaking

Job description

TELUS Digital Philippines seeks an Operations Trainer-Junior to equip agents with product knowledge and practical skills. You will deliver engaging training sessions using existing curricula, adapt to diverse learning styles, supervise a training cohort, and help transition learners from classroom to production floors.

You will collaborate with Operations leaders to monitor attendance and performance, provide targeted coaching, and address gaps during nesting and post-training evaluations,