Operations Team Lead: Mastering Workflow & Delivery

Asurion; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Asurion is seeking an Operations Team Lead to guide day-to-day team execution, align workloads, monitor KPIs, and ensure timely delivery of services. You will coach team members, assign tasks based on capacity, and escalate risks with actionable context to maintain high standards.

In this role, you will collaborate with cross-functional partners, drive process improvements, and communicate priorities and status clearly to stakeholders, contributing to predictable throughput and quality.

Job description

Asurion is seeking an Operations Team Lead to guide day-to-day team execution, align workloads, monitor KPIs, and ensure timely delivery of services. You will coach team members, assign tasks based on capacity, and escalate risks with actionable context to maintain high standards.

In this role, you will collaborate with cross-functional partners, drive process improvements, and communicate priorities and status clearly to stakeholders, contributing to predictable throughput and quality.