Operations Team Lead - Coaching, KPIs & Flexible Schedule

Convergys; Cebu City; On-site; PHP 420,000 - 640,000; Full time

Job summary

Convergys in Cebu City seeks a Team Leader - Operations to supervise a call center team, coach performance, and ensure metrics are met. You will monitor attendance, organize schedules, and drive accountability while aligning with company policies and customer expectations.

The role requires a minimum associate degree and proven leadership, with strong communication and prioritization skills to manage multiple tasks and deadlines in a fast-paced environment.

Qualifications

• Associate's degree in related field is preferred.
• Experience coaching and leading a call center team.
• Strong communication and organizational skills.
• Ability to monitor attendance and performance metrics.

Responsibilities

• Supervise a group of call center associates daily.
• Coach team members to achieve KPIs and metrics.
• Monitor work, attendance, and schedule adherence.
• Identify performance issues and implement improvements.
• Lead team meetings and communicate updates to staff.

Skills

Coaching

Team leadership

Communication

Multitasking

Performance coaching

Education

Associate's degree in related field

Job description

Convergys in Cebu City seeks a Team Leader - Operations to supervise a call center team, coach performance, and ensure metrics are met. You will monitor attendance, organize schedules, and drive accountability while aligning with company policies and customer expectations.

The role requires a minimum associate degree and proven leadership, with strong communication and prioritization skills to manage multiple tasks and deadlines in a fast-paced environment.