Operations Support Team Leader

MicroSourcing International; Philippines; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare coverage

Bonuses

PTO with cash conversion

Team events

Flexible work arrangements

Career growth

Inclusive culture

Job summary

MicroSourcing in Metro Manila seeks an Operations Support Team Leader to guide a dedicated shift window, ensuring attendance tracking, client reporting, asset control, and SLA adherence across six client verticals.

You will coach a team, optimize processes, manage onboarding and offboarding, and drive compliance and data integrity while collaborating with HR and account partners in a hybrid setup.

Qualifications

• Bachelor's degree or higher in relevant field.
• 2+ years in a supervisory or senior specialist role in HR/records.
• Experience with HRIS systems and data integrity.
• Familiarity with labor standards and compliance in the Philippines.

Responsibilities

• Manage end-to-end employee records and contract changes.
• Oversee onboarding, offboarding, and status changes.
• Maintain HRIS accuracy and data audits.
• Administer benefits and respond to HR inquiries.

Skills

Supervisory experience

People management

Process documentation

Data integrity

Policy compliance

Education

Bachelor's Degree in Human Resources, Business Administration, Psychology, or related field

Tools

Workday

SAP SuccessFactors

ServiceNow

Zendesk

Jira

HRIS data integrity

Job description

Discover your 100% YOU with MicroSourcing!

Position: Operations Support Team Leader

Location: Metro Manila

Work setup & shift: Hybrid / Shifting

Why join MicroSourcing

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

The Operations Support Supervisor acts as a working Team Lead for one of three shift windows (Day, Mid, or Night), providing operational, process, and administrative support across six client verticals. Reporting directly to the HR Admin Support Manager, this role drives consistency and high-quality service delivery by leading a designated team within the Operations Support pool.

The Supervisor ensures all key operational tasks-including attendance tracking, client reporting, asset and inventory control, meeting documentation, and Account Manager (AM) backup coverage-are executed accurately and strictly adhere to published Service Level Agreements (SLAs).

Key Responsibilities And Accountabilities

Employee Lifecycle & Records:

• Manage end-to-end employee records, contract changes, status updates, and exit documentation.
• Proactively track contract renewals, ensuring actions are taken at least 30 days prior to expiration.
• Drive complete onboarding and offboarding, from pre-employment requirements to exit clearances.
• Maintain HRIS accuracy, conduct regular data audits, and ensure compliance readiness.

Employee Relations & Support

• Oversee the HR helpdesk, resolving routine employee inquiries and routing complex cases to HR Business Partners.
• Administer corrective action documentation, including issuing policy advisories and coordinating improvement plan orientations.
• Review employee communications for policy alignment and promote internal training initiatives.

Benefits & Wellness Programs

• Coordinate company-wide people events, Annual Physical Exams (APE), and engagement initiatives.
• Support site clinic operations through supply forecasting and inventory management.
• Administer HMO, employee benefits, and travel-mobility requests (visas, letters, and provider follow-ups).

Operations & Performance Management

• Ensure team adherence to SLA targets across ticket routing, resolution speed, and data accuracy.
• Monitor aging requests and step in on complex cases before target timelines are breached.

Qualifications

• Education: Bachelor's Degree is preferred in Human Resources, Business Administration, Psychology, or a related field.
• Minimum of 2 years of relevant experience in a supervisory, team lead, or senior specialist capacity managing employee records, contracts, benefits administration, or inquiry resolution desks.
• Experience in a BPO / Shared Services environment serving multi-vertical or multi-account clients preferred.
• HRIS & Data Integrity: Hands-on experience maintaining HRIS databases (e.g., Workday, SAP SuccessFactors) with a proven track record of maintaining high accuracy in roster fixes and employee status changes.
• Ticketing Systems: Operational familiarity with workflow and ticketing tools (e.g., ServiceNow, Zendesk, Jira) for ticket intake, routing, SLA tracking, and resolution management.
• Labor & Compliance Knowledge: Strong foundational knowledge of Philippine labor standards, contract management, exit clearance protocols, and administrative corrective-action compliance.
• MS Office / Google Workspace: Intermediate to advanced proficiency in Excel/Google Sheets (vlookups, data collation) and documentation tools.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply