Operations Supervisor (Digital Advertising)

Teleperformance; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Teleperformance Philippines seeks a skilled advertiser support specialist to provide real-time help via chat and email, handling high-complexity inquiries across global advertisers.

You will troubleshoot campaign setups, optimization, billing, and Pixel tracking while guiding customers on best practices and maintaining accurate case records. The role requires strong communication and analytical skills within a fast-paced, shift-based environment.

Qualifications

• Bachelor’s degree in a related field is required.
• Experience with live chat and ticketing systems is essential.
• Strong knowledge of digital advertising and conversion tracking is expected.
• Excellent communication and analytical skills are required.
• Ability to work in high-volume, shift-based environments.

Responsibilities

• Provide real-time advertiser support via live chat, email, and ticketing systems.
• Handle high volumes of high-complexity inquiries.
• Troubleshoot campaign setup, ad performance, targeting, billing, and Pixel tracking issues.
• Guide advertisers on optimization best practices.
• Maintain accurate case documentation.
• Support achievement of SLAs and customer satisfaction metrics.
• Supervise less experienced team members.
• Communicate technical information clearly to advertisers.
• Manage short-term initiatives.
• Contribute to internal knowledge base.
• Collaborate to improve processes and service quality.
• Work in rotational shifts supporting global advertisers.

Skills

Live chat systems

Ticketing systems

Digital advertising

Conversion tracking

Communication

Analytical skills

Shift-based environment

Education

Bachelor’s degree in Business, Marketing, IT, or related field

Job description

Roles & Responsibilities

• Provide real-time advertiser support via live chat, email, and ticketing systems.

• Handle high volumes of high-complexity inquiries.

• Troubleshoot campaign setup, ad performance, targeting, billing, and Pixel tracking issues.

• Guide advertisers on optimization best practices.

• Maintain accurate case documentation.

• Support achievement of SLAs and customer satisfaction metrics.

• Supervise less experienced team members.

• Communicate technical information clearly to advertisers.

• Manage short-term initiatives.

• Contribute to internal knowledge base.

• Collaborate to improve processes and service quality.

• Work in rotational shifts supporting global advertisers.

Qualifications

• Bachelor’s degree in Business, Marketing, IT, or related field.

• 2–4 years of customer or technical support experience.

• Proficiency in live chat and ticketing systems.

• Strong knowledge of digital advertising and conversion tracking.

• Excellent communication and analytical skills.

• Comfortable in high-volume, shift-based environments.