Operations Supervisor

HealthyBOS; Lipa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the healthcare sector seeks a Team Leader to manage and guide healthcare specialists in Lipa, Batangas. The role focuses on improving operational efficiency, team development, and ensuring compliance with healthcare regulations. The ideal candidate will have call center experience and strong leadership skills to foster a motivated and productive work environment.

Qualifications

• Call center / BPO experience is essential.
• Strong grasp of healthcare insurance documentation.
• Experience in coaching and team development.

Responsibilities

• Lead a team of healthcare specialists and manage performance.
• Conduct audits to ensure compliance with insurance regulations.
• Implement strategies to enhance team attendance and morale.

Skills

Team Management

Performance Improvement

Healthcare Knowledge

Communication

Coaching

Job description

Job Description:

• Utilize analytical and data skills to drive operational efficiency and performance improvements.
• Lead and manage a team of healthcare specialists, providing coaching, development, and performance feedback.
• Conduct audits to ensure adherence to healthcare insurance regulations and documentation standards.
• Implement strategies to enhance team attendance, reduce attrition rates, and foster a positive work environment.
• Manage program execution and performance metrics to achieve operational goals.
• Maintain a balance of fun and focused environment to motivate team members and achieve high performance.

Requirements:

• Call center experience / BPO experience required.
• Amenable to start ASAP.
• Strong understanding of healthcare insurance and documentation requirements in the US.
• Proven track record in team management, coaching, and development.
• Ability to drive performance through effective program management and leadership.
• Excellent communication and interpersonal skills.
• Must be amenable to work onsite inLipa Batangas