Operations Specialist

Maya; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading financial technology company in Metro Manila is seeking an Operations Specialist to lead administrative processes and provide strategic insights. The ideal candidate will have a BS in Business Administration, strong analytical skills, and the ability to thrive in a fast-paced environment. Responsibilities include managing operations support, monitoring service performance, and ensuring compliance with policies. The role requires excellent communication and leadership abilities.

Qualifications

• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Excellent interpersonal skills.
• Experience in developing reports and analyzing data.
• Ability to present reports and provide strategic insights to management.

Responsibilities

• Lead all admin and support activities under Load and Shop Operations.
• Create and lead monthly service demand synthesis activity.
• Monitor overall performance of services and communicate issues.
• Ensure quality of practice meets requirements and policies.
• Provide on-call response service as needed.

Skills

Analytical thinking

Effective communication

Attention to detail

Resourcefulness

Problem-solving

Project management

Education

BS Business Administration or similar

Job description

Overview

The Operations Specialist must have the ability to think analytically, communicate effectively, and execute efficiently (while maintaining focus on quality). The responsibilities of the Operations Specialist are inclusive of monitoring and control of day-to-day, process improvement and support activities under Load & Shop Operations. The key attributes/skills needed to succeed in the role are keen attention to detail, resourcefulness, problem-solving abilities, and leadership (in terms of project management and leading a team of project staff as needed).

What You Will Do

• Lead for all admin, process, and support activities under Load and Shop Operations
• Create and lead monthly service demand synthesis activity to identify what services are required by the Business.
• Drive traction on large issues
• Monitor overall performance of services and provide timely communication around issues and opportunities
• Ensure service-related documentation is accurate and kept up-to-date at all times.
• Ensure quality of practice meets contractual requirements, legal obligations and organizational policy and procedures.
• Provide an effective on-call response service, as appropriate, supplemented by appropriately qualified team members as required.
• Ensure effective Business / Product (Dev and Eng’g) transition to Operations.

What We Are Looking For

• BS Business Administration, or similar
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Excellent interpersonal skills.
• EXPERIENCE in Developing reports, assembling and analyzing data
• Presenting reports and providing strategic insights to management
• Providing general leadership, guidance, and support to team members in order to collaborate, develop plans and reach team and individual goals.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.

We are powered by the country’s only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/