Operations Program Manager

Outsourcey; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

BPO industry experience

Job summary

Outsourcey is seeking a senior leader to drive clinical denial management programs in the Philippines, overseeing a multi-team setup and aligning strategy with revenue cycle objectives.

The role requires RN licensure and 7+ years in healthcare denial management, with 3+ years in leadership. Epic, payer portals, and BI tools experience preferred.

Qualifications

• RN license and clinical credentials required.
• 7+ years in healthcare with denial management knowledge.
• 3+ years of progressive leadership experience.

Responsibilities

• Develops strategic roadmap for clinical denial programs.
• Oversees multiple teams and client programs.
• Aligns denial strategy with revenue cycle goals.
• Drives automation and analytics for improvements.

Skills

RN license

Leadership

Clinical denial mgmt

Education

Bachelor's in Nursing or related

Master's degree (MHA/MBA/MSN)

CDAS or CDI credential

CCDS/CDIP certification

Tools

Epic

Payer portals

Denial analytics

BI platforms

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Bachelor’s degree in nursing, Healthcare Administration, Health Information Management, or related field.
• Active RN license or applicable clinical credential.
• 7+ years of healthcare experience, with substantial experience in clinical denials, CDI, RCM, utilization management, appeals, or reimbursement.
• 3+ years of progressive leadership/management experience.
• Demonstrated experience managing large-scale programs, multiple teams, or complex client engagements.
• Strong understanding of inpatient DRG, medical necessity, level of care, clinical validation, coding, reimbursement, and payer policies.
• Demonstrated financial and analytical acumen.
• Excellent executive communication, presentation, negotiation, and stakeholder-management skills.
• Preferred
• CDAS or equivalent denial management credential.
• CCDS/CDIP or equivalent CDI certification.
• Master's degree such as MHA, MBA, MSN, or related discipline.
• Experience with enterprise RCM transformation.
• Experience with Epic, payer portals, denial analytics, and business intelligence platforms.
• Experience managing multi-hospital or multi-client programs.
• Experience with automation, AI, analytics, or technology-enabled denial management.

Core responsibilities:

• Develops and executes the strategic roadmap for clinical denial management programs.
• Establishes program goals, KPIs, governance structures, and performance standards.
• Oversees multiple teams, managers, and/or client programs.
• Ensures alignment between clinical denial strategy and organizational revenue cycle objectives.
• Develops standardized operating models, workflows, and best practices.
• Owns program-level denial recovery and financial performance.
• Monitors gross and net revenue opportunity, dollars at risk, recovery rate, overturn rate, and denial inventory.
• Develops strategies to maximize reimbursement and reduce revenue leakage.
• Supports financial forecasting, business cases, and resource planning.
• Identifies opportunities for automation, technology, and workflow optimization.
• Clinical Denial Strategy
• Provides subject-matter leadership for complex clinical denial categories.
• Establishes enterprise strategies for medical necessity, DRG, level-of-care, clinical validation, documentation, and payer-specific denials.
• Reviews emerging payer policies and reimbursement changes.
• Develops strategies for high-value and systemic denial issues.
• Partners with clinical and revenue cycle leadership to address root causes.
• Client & Executive Management
• Serves as senior operational contact for assigned clients and programs.
• Leads executive-level business reviews and performance discussions.
• Presents program performance, financial outcomes, trends, risks, and strategic recommendations.
• Manages client expectations and escalations.
• Identifies opportunities for program expansion and additional value creation.
• Denial Prevention & Transformation
• Uses data analytics to identify systemic denial drivers.
• Partners with CDI, HIM, coding, utilization management, clinical operations, finance, and billing leadership.
• Develops corrective action and prevention strategies.
• Measures the financial and operational impact of prevention initiatives.
• Leads transformation projects involving technology, analytics, automation, and workflow redesign.
• People & Organizational Leadership
• Provides leadership to Managers, Team Leads, and clinical denial professionals, a team size of minimum 50+.
• Establishes leadership development and succession-planning strategies.
• Promotes a culture of accountability, continuous improvement, and client service.
• Ensures appropriate staffing models and organizational structures.
• Oversees competency and training programs.
• Compliance & Risk Management
• Ensures programs operate in accordance with regulatory requirements, payer policies, contractual obligations, and organizational standards.
• Monitors emerging regulatory and reimbursement changes.
• Identifies operational and financial risks and develops mitigation strategies.

Benefits:

• Competitive salary Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.