Operations Officer

Green Link Digital Bank Pte. Ltd.; Santo Niño 1st; On-site; PHP 600,000 - 900,000; Full time

Job summary

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, serving MSMEs and enabling digitization. We seek an Operations Officer to establish SOPs, manage settlement reconciliations, AML screening and end-to-end dispute resolution, while supporting ad-hoc projects and UAT testing.

The role requires a Bachelor's degree in Banking/Finance, at least 4 years in banking, strong KYC/AML knowledge, and excellent communication with multitasking ability.

Qualifications

• Bachelor's degree in Banking, Finance or equivalent.
• Minimum 4 years of prior work experience in similar function in banking industry.
• Strong awareness of KYC/AML regulations and full understanding of Risks and Control requirements.
• Strong working knowledge in card operations.
• Excellent communication skills with ability to multi-task while staying detailed oriented and having effective time management skill.
• Ability to work independently while being an effective team player, with ability to manage work under pressure.

Responsibilities

• Establish SOPs for the new Card business and work with Product teams as the SME for Operations department.
• Perform daily clearing and settlement reconciliation with payment schemes (VISA/Mastercard) and internal General Ledger (GL) accounts. Investigate and resolve settlement breaks.
• Performing daily, weekly and monthly reconciliation of Nostro and Securities Custody accounts.
• Dispute Resolution(Chargebacks): Manage the end-to-end dispute resolution process. Review customer transaction disputes, initiate chargebacks where applicable, and ensure compliance with VISA/Mastercard dispute timelines and regulations.
• Provide support for ad-hoc projects (Run and change) on behalf of the department in relation to Card products and to participate in UAT testing.
• Perform first level AML check for all transactions (SWIFT Screening, Oracle, IHS) and raise STR when required.
• Perform signature verification for manual application submitted by the customer.
• Provide cross functional support within the Operations department when required.
• Work with relevant stakeholders on delivery of business performance and ensure daily adherence to service level and quality standards in end-to-end delivery of services.
• Identify opportunities and initiate suggestions for improvements.

Skills

Communication

Time management

Teamwork

Education

Bachelor's degree in Banking, Finance or equivalent

Tools

MS Excel VBA

Job description

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for Operations Officer to grow our business.

Responsibilities

• Help establish Standard Operating Procedures (SOPs) for the new Card business and work with Product teams as the SME for Operations department.
• Perform daily clearing and settlement reconciliation with payment schemes (VISA/Mastercard) and internal General Ledger (GL) accounts. Investigate and resolve settlement breaks.
• Performing daily, weekly and monthly reconciliation of Nostro and Securities Custody accounts.
• Dispute Resolution(Chargebacks): Manage the end-to-end dispute resolution process. Review customer transaction disputes, initiate chargebacks where applicable, and ensure compliance with VISA/Mastercard dispute timelines and regulations.
• Provide support for ad-hoc projects (Run and change) on behalf of the department in relation to Card products and to participate in UAT testing.
• Perform first level AML check for all transactions (SWIFT Screening, Oracle, IHS) and raise STR when required.
• Perform signature verification for manual application submitted by the customer.
• Provide cross functional support within the Operations department when required.
• Work with relevant stakeholders on delivery of business performance and ensure daily adherence to service level and quality standards in end-to-end delivery of services.
• Identify opportunities and initiate suggestions for improvements.

Requirements

• Bachelor's degree in Banking, Finance or equivalent.
• Minimum 4 years of prior work experience in similar function in banking industry.
• Strong awareness of KYC/AML regulations and full understanding of Risks and Control requirements.
• Strong working compliance knowledge in card operations.
• Strong working knowledge of applicable card products and best practices of card processes.
• Excellent communication skills with ability to multi-task while staying detailed oriented and having effective time management skill.
• Ability to work independently while being an effective team player, with ability to manage work under pressure.

Technological orientation with proficiency in MS Excel VBA a added advantage

By submitting your application, you have given your consent for us to collect, use and retain your data for a year as according to our prevailing data retention and PDPA policies. Should you have any enquiries on our data policy, please contact us at ••••@glbank.com.