Operations Manager/Supervisor

XMC BPO Manila; Pasig; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A leading BPO company in Pasig is seeking a Chief-of-Staff to support the President. In this role, you will develop and execute strategies, drive operational efficiency, and manage cross-functional collaborations. The ideal candidate has over 5 years of BPO experience, with strong leadership and communication skills. This position offers the opportunity to influence key business decisions and foster high performance across the organization.

Qualifications

• Minimum of 5 years of experience in the BPO industry.
• At least 2 years in a leadership or strategic support role.
• Proven track record of developing business strategies.

Responsibilities

• Develop and execute company and client strategies.
• Identify systems in need of efficiency improvements.
• Collaborate with cross-functional teams.

Skills

Leadership

Communication

Strategic Planning

Operational Efficiency

Team Management

Education

Bachelor’s degree in business administration or related field

Master’s degree (MBA) preferred

Job description

Overview

Position: Chief-of-Staff to the President

Department: Shared Services Organization

Hours of Operation: Shifting, Holidays, Overime

Reporting Manager: President

Location: XMC BPO Manila Site, Philippines

Responsibilities

• Strategic Planning & Execution: Develop and execute company and client strategies to achievefinancial and operational objectives.
• Operational Efficiency: Identify systems and processes in need of greater efficiency andsynthesize information to develop actionable recommendations.
• Cross-functional Collaboration: Collaborate with cross-functional teams to drive growth,innovation, and excellence across the organization.
• Leadership & Influence: Foster a culture of high performance and inspire teams to exceed clientexpectations.
• Stakeholder Management: Serve as a strategic advisor and confidant to the CEO, providinginsights and recommendations on key business decisions.
• Communication & Coordination: Act as a communication bridge between the CEO and variousstakeholders, ensuring alignment on strategic priorities and initiatives.
• Networking & Representation: Represent the company at industry-related seminars, roadshows, and forums, building and maintaining strategic relationships.

Qualifications and Experience

• Bachelor’s degree in business administration, Management, or a related field. Master’s degree(MBA) is preferred but not required.
• Minimum of 5 years of experience in the BPO industry, with at least 2 years in a leadership orstrategic support role.
• Proven track record of developing and executing business strategies that drive growth andfinancial performance.
• Deep understanding of BPO operations, client needs, and industry challenges.
• Strong leadership and team management skills with a collaborative approach.
• Excellent communication, presentation, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment with a high level of adaptability andresilience.
• Preferred Certifications (but not required):
• Six Sigma Certification (Green Belt or higher)
• Project SPARTA
• Project Management Related Certifications