Operations Manager for Travel Program

Teleperformance; Pasay; On-site; PHP 446,000 - 893,000; Full time

Job summary

Teleperformance Philippines seeks an Experienced Specialist to drive new solutions within a specialized discipline and to mentor colleagues across related areas. This role is a driving force behind program developments and project delivery.

The incumbent will oversee short to medium term activities within the department, shaping policies and standards to support strategic direction and a robust, high performing team.

Qualifications

• Experience in a specialized discipline with understanding of related disciplines.
• Strong leadership, coaching, and mentoring abilities.
• Ability to drive development of new solutions for programs and projects.

Responsibilities

• Leads a team of specialists with full employee lifecycle responsibility.
• Ensures implementation of short to medium term activities and develops policies and standards.

Skills

BPO travel program

Job description

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Required Skills

• With strong experience handling BPO travel program

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.