Operations Manager — CSAT/NPS & Client Success

Tata Consultancy Services Limited; Taguig; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services Limited in Manila (BGC) is seeking a seasoned customer service professional to manage client relationships and drive performance metrics. The role emphasizes CSAT and NPS, with focus on absenteeism, sales and collections, and coordinating both CS and inbound collection activities.

Candidates should have 5 years in a similar role, with preferable experience in telco or utilities accounts. Strong communication and stakeholder management are essential.

Formación

• 5 years of experience in a similar customer service role.
• Experience with telco or utilities accounts preferred.
• Knowledge of CSAT and NPS metrics.

Responsabilidades

• Client management
• KPI attainment –NPS, CSAT, Absenteeism, sales and collection
• Managed both CS and inbound collection

Conocimientos

Client management

CSAT knowledge

NPS understanding

Inbound collection

Descripción del empleo

Tata Consultancy Services Limited in Manila (BGC) is seeking a seasoned customer service professional to manage client relationships and drive performance metrics. The role emphasizes CSAT and NPS, with focus on absenteeism, sales and collections, and coordinating both CS and inbound collection activities.

Candidates should have 5 years in a similar role, with preferable experience in telco or utilities accounts. Strong communication and stakeholder management are essential.