Operations Manager (BPO)

Brandlink PH; Tarlac City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading BPO company in Tarlac City is seeking an Operations Manager to oversee daily operations, lead teams, and improve service quality. The ideal candidate has 3–5 years of BPO experience and a Bachelor’s degree. Responsibilities include managing workflows, monitoring KPIs, and ensuring compliance with standards. This role offers a dynamic work environment focused on continuous improvement.

Qualifications

• 3–5 years experience in BPO operations.
• Must be 50 years old or younger.
• Open to male or female candidates.

Responsibilities

• Manage daily operations of the BPO department.
• Lead and mentor team leaders and staff.
• Monitor KPIs and improve efficiency.
• Coordinate with other departments.
• Prepare operational reports for management.
• Ensure compliance with policies and standards.
• Manage resource allocation and scheduling.
• Handle escalations and corrective actions.
• Drive continuous improvement initiatives.

Skills

Team leadership

Operational management

Performance monitoring

Process improvement

Education

Bachelor’s degree (any course)

Job description

Operations Manager (BPO)

• Oversee and manage daily operations of the BPO department to ensure smooth workflow and achievement of targets

• Lead, mentor, and develop team leaders and staff to maintain high performance and employee engagement

• Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and service quality

• Coordinate with other departments to streamline processes and resolve operational issues

• Prepare and present operational reports to senior management

• Ensure compliance with company policies, client requirements, and industry standards

• Manage resource allocation, scheduling, and workload distribution

• Handle escalations and implement corrective actions to address operational challenges

• Drive continuous improvement initiatives to optimize processes and enhance customer satisfaction

Requirements:

• 3–5 years experience in BPO operations

• Not more than 50 years old

• Male or Female

• Bachelor’s degree graduate (any course)