Operations Manager-Binan, Laguna (TECHNICAL BPO)

Valor Global; Biñan; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading operations firm in Biñan, Philippines is seeking an experienced Operations Manager to develop team leaders and manage operations onsite. Ideal candidates should have 3-5 years of relevant experience and strong communication skills. This role offers a chance to work in a dynamic environment with challenging targets.

Qualifications

• 3-5 years of experience as an Operations Manager in a technical setting.
• Comfortable working with targets and exceeding client expectations.
• Additional education or experience in a related field preferred.

Responsibilities

• Develop and mentor team leaders and coaches.
• Work onsite to manage operations effectively.

Skills

Customer handling

Communication skills

Analytical problem-solving

Team leadership

Tools

MS Office

Databases

Job description

Responsibilities

• Responsible for the development of team leaders/coaches
• Must be willing to work onsite.

Qualifications

• At least 3 to 5 Years of experience as an Operations Manager related to Technical.
• Ability and patience to handle difficult customers.
• Knowledge of billing procedures, collection techniques and upsell.
• Knowledge of Outlier management and coaching techniques.
• Proven experience and knowledge as a Resolution Supervisor, QA analyst, or Trainer is a plus.
• Working knowledge of MS Office and databases.
• Comfortable working with targets to exceed our client’s expectations.
• Excellent communication skills (written and oral).
• Organization, proper decision-making, and analytical problem-solving skills.
• Additional education or experience in a related field may be preferred.