Operations Manager

Satellite Office; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Satellite Office is seeking an experienced Operations Manager to lead the Manila-based team, driving day-to-day operations, productivity, and output. You will act as the on-ground representative and liaison between Manila and the Australian CPO, shaping structure as the team grows across finance, IT, operations, sales, marketing and customer service.

You will lead a hands-on, player-coach style, building a high-performing team, embedding culture, and delivering KPI-driven improvements during a

Qualifications

• Bachelor's degree in a business related discipline.
• Excellent knowledge of performance evaluation and change management principles.
• Strong ability to establish credibility and build relationships with stakeholders.
• Minimum 3-5 years' experience in operations management leading a team.
• Experience in international or shared service environments is desirable.
• Experience in office setup, procurement and vendor relationships.
• Excellent written and verbal English communication.
• Strong organizational skills and attention to detail.

Responsibilities

• Act as company representative for Manila operations and report to the CPO in Australia.
• Manage day-to-day operations, productivity and output of the Manila team and hold members accountable for delivery.
• Build and lead the team structure as it scales (6-8 FTE across functions).
• Spend 12 months embedding in detail before recommending long-term structure.
• Travel to Australia to learn culture and align with ELT expectations.
• Develop KPI and provide ongoing reporting and analysis of activities.

Skills

Leadership

People management

Operations management

Stakeholder management

English communication

Education

Bachelor's degree in business or related discipline

Tools

Microsoft Office

Salesforce

CRM

Job description

Job Description:

We are looking for an experienced Operations Manager to lead and manage the day-to-day operations, productivity and output of Satellite Offices growing Manila-based team supporting the organization. Acting as a representative on the ground in the Philippines, the Operations Manager will provide strategic guidance to the team, hold them accountable for delivery, and act as the primary liaison between the Manila operation and Chief People Officer in Australia.

The ideal candidate will be a hands-on, player-coach style leader who is comfortable operating with ambiguity in a fast-growing, founder-led, entrepreneurial environment where structures and processes are still evolving. They will be a strong people manager, not simply a process manager, who builds a highly engaged, high-performing team, develops individual capability, and earns the confidence of Executive Leadership Team (ELT) as a trusted partner for the Manila operation.

ROLES AND RESPONSIBILITIES

• Act as company representative for the Manila operations, reporting directly to the CPO in Australia.
• Manage the day-to-day operations, productivity and output of the Manila team, holding team members accountable for delivery and escalating to CPO where further support or information is needed.
• Build and lead the team structure as it scales, working with all direct reports (circa 6-8 FTE) across finance/processing, IT, operations, sales and marketing, and customer service functions.
• Spend the first 12 months embedded in the detail of the team before recommending the optimal long-term structure, including reviewing the existing team lead arrangement.
• Travel to Australia ahead of the structure being implemented to learn the organizations culture and way of working, meet individually with each Executive Leadership Team (ELT) member to understand their expectations, and work with CPO to embed company culture within the offshore team.
• Build the confidence of ELT in the Manila operations, acting as a trusted partner
• Support the business through a period of significant change, growth and transformation as the organization scales.
• Oversee workforce planning functions once established, including rostering analysis and cost-saving recommendations.
• Ensure the team has access to the required systems, including the Microsoft suite, Lighthouse and Templar (to be confirmed with IT).
• Ensuring best practice in CRM record keeping - training sessions, spot checks on Salesforce.
• Personal development training sessions (such as time management, stress management, goal setting)
• Undertakes training for new and existing staff but not limited to driving consistency in standards of service throughout the department.
• Through a consultative approach, support broader departments around service delivery.
• Analyze skill gaps and performance improvement opportunities - department, team, and individual level.
• Provide ongoing reporting and analysis of activities.
• Develop, monitor and ensure KPI are exceeded

SKILLS AND KNOWLEDGE

• Bachelor's degree in a business related disciple
• Excellent knowledge of performance evaluation and change management principles
• Can quickly establish credibility and respect and build strong working relationships with all stakeholders. Demonstrate maturity and professionalism.
• Minimum 3-5 years' experience in operationsmanagement managing a team
• Experience working in an international or shared service environment, desirable.
• Prior experience managing office setup, procurement, and vendor relationships.
• Strong interpersonal skills with the ability to build relationships at all levels.
• Excellent written and verbal communication skills in English.
• Proven organisational skills and attention to detail.
• Leadership capability and the ability to foster a positive, high-performing team culture.
• Proactive problem-solving and decision-making abilities.
• Comfortable working independently in a fast-paced, dynamic environment.
• High level of discretion, professionalism, and cultural awareness.

Requirements: