Operations Engineer

Maya; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Maya is seeking a Level 3 Technical Operations engineer to own root-cause analysis, automation design, and resiliency improvements across core services. The role emphasizes deep diagnostics, proactive optimization, and strong collaboration with engineering to enhance system reliability.

In this position, you will design dashboards, implement automation for recurring tasks, and lead RCAs with permanent fixes.

Qualifications

• 4+ years in Technical Operations, SRE, or DevOps roles.
• Proficient in scripting/automation (Python, Bash, JS).
• Experience with monitoring, logging, traces, and metrics.

Responsibilities

• Work on a shifting schedule (Morning & Mid, 12x4) for 24/7 coverage.
• Escalation point for high-severity incidents and complex issues.
• Perform deep diagnostics across infrastructure, databases, apps, APIs, and integrations.
• Design and develop automation scripts/workflows to reduce repetitive tasks.
• Integrate automation into monitoring, remediation, and operational processes.
• Create dashboards and alerting strategies with meaningful health checks.
• Reduce noise by improving signal-to-noise in monitoring systems.
• Collaborate with engineering to strengthen design, redundancy, and self-healing.
• Document best practices, runbooks, and technical standards.

Skills

Advanced Troubleshooting

Automation & Scripting

Observability & Monitoring

Root Cause Analysis

System Performance

Cross-Team Communication

Continuous Improvement

Operational Ownership

Education

Bachelor's degree in Computer Science

Tools

Datadog

Splunk

Dynatrace

Prometheus

Job description

Job Description

Platform and Infrastructure Engineering

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

CORE PROFILE

The Level 3 Technical Operations engineer acts as a subject matter expert, owning root cause analysis, automation design, and resiliency improvements across core services. Core competencies include Advanced Troubleshooting (performing deep diagnostics across infrastructure, applications, and integrations), Root Cause & Postmortem Ownership (leading RCAs and implementing permanent fixes), Automation & Scripting Proficiency (building workflows or tools that eliminate recurring manual effort), Observability Architecture (designing meaningful dashboards, alerting strategies, and health checks), and Continuous Optimization (proactively identifying performance bottlenecks and resiliency gaps). Success is measured by a visible reduction in incident recurrence, automation coverage of repetitive tasks (20- 30%+), improved service uptime, and documented best practices that elevate lower support tiers.

NATURE OF WORK

• Work on shifting schedule (Morning & Mid, 12x4) to ensure 24/7 coverage.
• Act as the escalation point for high-severity and complex technical incidents.
• Perform deep diagnostics across infrastructure, databases, applications, APIs, and integrations
• Design and develop automation scripts, workflows, or tools to eliminate repetitive manual task.
• Integrate automation into operational processes, monitoring and remediation workflows.
• Design dashboards, alerting strategies, and health checks that provide actionable insights.
• Reduce noise by improving signal-to-noise ratio in monitoring and alerting systems.
• Work with engineering teams to strengthen system design, redundancy, and self-healing mechanisms.
• Document best practices, troubleshooting guides, runbooks, and technical standards.

DISPLAYED SKILL MASTERY

• Advanced Troubleshooting & Diagnostics
• Automation & Scripting Expertise
• Observability & Monitoring Design
• Root Cause Analysis & Postmortem Leadership
• System Performance & Resiliency Optimization
• Cross-Team Communication & Influence
• Continuous Improvement Mindset
• Operational Excellence & Ownership

EXPECTED RESULTS

• Reduction in repeat incidents and systemic problems.
• 20-30%+ automation coverage of repetitive tasks.
• Improved MTTR and service uptime.
• Increase in monitoring accuracy and actionable alerts.
• Documented best practices adopted across lower tiers.
• Visible uplift in L1 troubleshooting capability.

Required Qualifications

• Bachelor’s degree in Computer Science or related field.
• 4+ years of experience in Technical Operations, Site Reliability Engineering / DevOps or similar roles
• Proficiency in scripting/automation (Python, Bash, JavaScript or similar)
• Solid understanding of monitoring platforms, log aggregation, traces, and metrics
• Experience with cloud platforms (AWS, GCP, Azure)
• Familiarity with automation frameworks, CI/CD pipelines, or configuration management tools.
• Exposure to observability solutions (Datadog, Splunk, Dynatrace, Prometheus, etc.).
• Experience tuning performance for high-availability or distributed systems.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos - consumers, businesses,communities, and government agencies alike - into a version of the current digital economy that’s more inclusive, transparent,and empowering than ever.

We are powered by the country’s only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/