Operations Coordinator – EMEA

Jobtailor; Mandaluyong; On-site; PHP 240,000 - 420,000; Full time

Job summary

Jobtailor is seeking an Operations Coordinator to efficiently manage supplier and customer interactions, maintain records, and ensure smooth logistics operations in a fast-paced environment. The role covers order management, documentation, invoicing, and compliance, with a focus on accuracy and process improvements.

The ideal candidate holds a bachelor’s degree, at least 1 year in logistics/shipping, and demonstrates strong English communication, teamwork, and problem-solving abilities to

Qualifications

• Bachelor’s degree and at least 1 year of logistics/shipping experience.
• Experience in an international environment.
• Fluent in English and preferably one regional language.
• Strong communication and interpersonal skills; ability to work well in a team.
• Meticulous in documenting records with keen eye for discrepancies.

Responsibilities

• Manage interactions with suppliers and customers and maintain records.
• Oversee order management across Web, EDI, API and Email, and communicate voyage details.
• Handle export documentation per quality procedures and inform on additional charges.
• Oversee import documentation and issue release instructions to carriers and terminals.
• Process invoices for additional charges accurately.
• Ensure compliance and safety, identify root causes and preventive actions.
• Identify opportunities for process improvements and drive continuous improvement.

Skills

English fluency

Attention to detail

Communication skills

Teamwork

Education

Bachelor’s degree

Job description

Responsibilities

• The Operations Coordinator role is responsible for efficiently managing interactions with suppliers and customers, meticulously maintaining records, and ensuring that operations run smoothly while adhering to safety regulations.
• Order Management – Process customer bookings received via various channels (Web, EDI, API & Email), ensuring timely and correct handling of the booking and meeting KPIs. This includes selecting the optimal ocean carrier (based on cost, speed or sustainability), and communicating vessel/voyage information with the customer.
• Export Documentation – Punctual and precise handling of shipping instructions in alignment with STC’s quality procedures. Coordinate the accurate processing and distribution of shipping instructions and ensure that any documentation related to additional charges, such as manifest corrections, are advised timely to customers.
• Import Documentation – Monitor & control the end‑to‑end process for imports. This includes verifying estimated arrival information, sending documentation to the customer, and creating/distributing release instructions to the ocean carriers and terminals.
• Invoicing – Ensure STC’s billing procedures are executed with precision and efficiency. Issue invoices for additional charges to customers in accordance with STC’s additional charge tariff and/or per customer specific billing requirements.
• Compliance & Safety – Register events/non‑conformities when suppliers fail to meet STC’s and/or customers’ expectations for quality of service. Contribute to the identification of root cause, corrective and preventive action where necessary. Uphold compliance with industry regulations and safety standards, ensuring all operations are conducted in a safe and responsible manner.
• Minor Issue resolution – Identify solutions to minimize disruptions in the logistic process such as delays, route changes, incidents. Identify opportunities for process improvements, cost savings and operational efficiencies, driving continuous improvement initiatives within STC’s operations.

Requirements

• Bachelor’s degree and with at least 1 year of experience working in a logistics/shipping company in a similar role.
• Must have a proven record of excellent work quality and accuracy. Must have experience working in an international environment.
• Fluent in English and preferably one regional language.
• Strong communication and interpersonal skills with the ability to effectively convey information to suppliers, customers, and internal teams. Ability to work effectively as part of a team.
• Meticulous in maintaining accurate documentation with a keen eye for identifying errors and discrepancies.
• Ability to actively engage in problem resolution with a capacity to think critically and propose solutions. Desire to continuously acquire new knowledge and skills relevant to the role, with a growth mindset and a commitment to personal development.