Operations Business Analyst 21 days ago

TELUS Communications; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

TELUS Digital in Manila is seeking an Operations Business Analyst who can transform data into actionable insights to inform business decisions. You will analyze large datasets, identify trends, perform data mining, and develop BI reports and dashboards to present findings to stakeholders.

Qualifications include 2+ years in data analysis or BI and a Bachelor’s degree in Information Technology, Computer Science, or Data Science, with fluent English.

Qualifications

• 2+ years of experience in data analysis or business intelligence.
• Bachelor’s degree in IT/CS/Data Science or related field.
• B2 oral and written English.

Responsibilities

• Understand business processes to identify improvement opportunities via data analytics.
• Collect, analyze and interpret large datasets.
• Maintain business intelligence platforms and tools.
• Build reports and tools outside the database environment.
• Conduct troubleshooting on BI models.
• Evaluate and improve existing BI models.

Skills

Data analysis

Business intelligence

Data visualization

Stakeholder communication

Education

Bachelor’s degree in IT/CS/Data Science

Tools

SQL

BI tools

Data warehousing

Job description

Description As an Operations Business Analyst

you transform data into actionable insights to inform business decisions. You analyze complex data sets to identify business trends, perform data mining, conduct analysis to improve and optimize business processes and strategies, and develop business intelligence reports/ dashboards to present findings to stakeholders. Key responsibilities

Understand business processes and requirements to identify opportunities for improvement or optimization through the use of data analytics Collect, analyze and interpret large datasets Maintain business intelligence platforms and tools

Build reports and tools outside the database environment Conduct troubleshooting on business intelligence models Evaluate and improve existing business intelligence models

Functional competencies Expertise in data modeling, database technologies, and usage of business intelligence technologies and tools General knowledge of data warehousing, data mining, and statistical analysis

General understanding of business processes and objectives to align business intelligence to strategic goals Ability to analyze large datasets, identify trends and patterns Ability to explain complex concepts to non technical stakeholders

Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information Qualifications 2+years of experience in data analysis or business intelligence

Bachelor’s degree in Information Technology, Computer Science, Data Science or related field B2 oral and written English About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty.

Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety.

At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production. Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity. Back to previous page